Standard Response Protocol
What is a "lexicon" of safety?
A shared language
During a Lockdown, people are prohibited from using these unless specifically instructed by staff.
Use a cell phone
What are the two different types of evacuations, that depend on severity of the situation?
Onsite and Offsite evacuations
What are the three phases of safety systems?
How many commands are in the SRP?
An individual identifies themselves as a police officer during a Lockdown. Staff/clients should ______
Not respond or open the door
This is the very first step in responding in an emergency
Control the immediate situation or threat
Having access control on a building is an example of which safety phase?
Prevention
Medical emergency or altercation in the hallway
HOLD
How does a LOCKDOWN differ than a SECURE?
Media approaches a staff member during a crisis, the staff should be "polite but firm" and provide this response.
Referring them to the CEO or leadership team
What's one of the important communication practices when communicating during an incident?
Keep it simple and directive (i.e. “Go to the nearest exit” vs. “We may want to consider evacuating”)
Use consistent pre-defined language (i.e. SRP actions like “Hold” or “Secure”)
Prioritize the most important information. (Summarize what happened. What to do right now)
Communicate using appropriate channels (i.e. text vs phone vs email)
In the event of an intruder, this protocol is issued if the disruptive person refuses to accompany staff to a private area.
Lockdown
During a lockdown, staff should NOT do this to their doors or windows.
Lower the shades
What are the 4 categories of incident command?
Do-Operation, Think-Plan, Get-Logistics, and Administration
What are the first 3 things you would do in a crisis?
1. CONTROL IMMEDIATE SITUATION OR THREAT
2. CONTACT EMERGENCY PERSONNEL
3. ALERT DIRECTOR OR OTHER PERSON IN CHARGE