SHARING OUR HERITAGE
1936
BIRTH OF YVES SAINT LAURENT IN ORAN, ALGERIA
WHAT DOES IT MEAN TO BE GENEROUS?
SHOW AT LEAST 3 ITEMS
SHOW CROSS-CATEGORY ITEMS
GO TO BOH TO FIND ALTERNATIVES
MENTION OTHER CHANNELS TO INTERACT WITH THE BRAND
Where do you find the style code on the product?
Located inside, usually on the inner picket of a bag and on the tag for RTW.
What is the procedure when there is a discrepancy on the floor count?
Must write an explanation ie: sold, VM, transfer, etc.
How many years do we stand behind our product?
2 years is the minimum for all retail establishments. Excludes regular wear and tear of material.
1961
CREATION OF YVES SAINT LAURENT HAUTE COUTURE HOUSE.
&
CREATION OF THE YSL MONOGRAM BY ADOLPHE MOURON "CASSANDRE."
WHAT DOES IT MEAN TO BE A HOST?
WELCOME CLIENT AND INTRODUCE BY NAME
BE PROACTIVE
ENGAGE
OFFER A REFRESHMENTS OR A SEAT
WALK CLIENTS TO THE DOOR
What is RAFFIA?
Raffia leaves come from a specific palm tree grown in tropical regions of Africa and specifically Madagascar.
What's the protocol when you find a ticket on floor display without a price?
Make a new ticket indicating the price.
What's the procedure when a client requests a copy of a receipt?
They must be in person with ID to obtain a copy.
or: ONLY from the email on file, they may send a request.
1966
LAUNCH OF RIVE GAUCHE COLLECTION, THE WORLD'S FIRST RTW, INTRODUCING "LE SMOKING."
&
YVES DISCOVERS MARRAKESH WHICH BECAME A SOURCE OF INSPIRATION.
SHARE A SAINT LAURENT STORY
WORKMANSHIP/QUALITY OF MATERIAL
HISTORY OF THE BRAND
INSPIRATION BEHIND THE COLLECTION
FOUNDER YVES SAINT LAURENT
ANTHONY VACCARELLO
LATEST FASHION SHOW OR CAMPAIGN
What material is the gourmet chain made of?
Brass or aluminum and is nickel free, minimizing risk of allergic reactions.
What is the procedure when register prompts it has exceeded $2500?
Request SD, Rod, SCA to perform a Mid-Day Cash Pick-Up.
When a price ends with "9" indicating sale, what's the procedure?
We must quote the full price and ask supervisor for price override to full price. We CANNOT sell at sale price.
1971
PRESENTATION OF THE "SCANDALE COLLECTION" INSPIRED BY THE 40S WARTIME FASHION AND PALOMA PICCASO WHO DRESSED IN FLEAMARKET FINDS.
IDENTIFY 3 NON-PRODUCT RELATED QUESTIONS TO GET TO KNOW YOUR CLIENT
LIFESTYLE
HOBBIES & INTERESTS
PROFESSION
FAMILY & FRIENDS
TRAVELS
FASHION STYLE
RESIDENCE
What feature sets Le 37 apart from other bags?
Metal feet designed to protect the leather.
What's the protocol when you see new BIS pictures posted on Line?
Last person in turn should go and retrieve articles for display or backstock.
When additional discount is given, what is the procedure? 2-steps.
Stamp the receipt as FINAL SALE.
Add a comment in the POS.
1976
PRESENATION OF THE "OPERAS-BALLET RUSSES" COLLECTION, WHERE GLEAMING COLORS AND LUZURY TEXTILES SUCH AS BROCADE, JACQUARD AND GOLD LAME BECAME SIGNATURES OF THE HOUSE.
IDENTIFY THE 10 ESSENTIAL BEHAVIORS
DISCOVER 3 NON-PRODUCT RELATED INSIGHTS
EXPLORE THE RELATIONSHIP WITH THE BRAND
GO BOH TO FIND ALTERNATIVE PRODUCTS
SUGGEST 3 ITEMS
SHARE A SAINT LAURENT STORY
INVITE TO MIRROR
OVERCOME OBJECTIONS
COLLECT CLIENT DATA
WALK CLIENTS TO THE DOOR
What is Grain de Poudre?
"Powder grain," is the name of the original material used to create the first Le Smoking jacket. A beaded and textured fabric.
What should every receipt show for SEND SALES? 3-items.
From Send Sale mode: MERCHANDISE COPY of receipt, SHIPPING line item and ADDRESS.
Inform all clients that FedEx requires signatures on all deliveries.
How to process a return when they paid with cash? 2-steps.
Select tender "Home Office Check" then reprint receipt for SD, Rod or SCA
who must complete an AP Payment Request form and email to:
AP Inquiry; Michelle Jaffe; Sergio Solis; YSL Amer Accounting; Maribel Garcia & Jason Mendoza.