U Welcome and Discover / Take Care
What should not be used in the welcoming area of the store?
Cell phones.
At minimum, how many items should you propose during your selling ceremony?
3
As you conclude the sale, what should be shared with the client about their new purchase?
After care.
Within what timeframe should you send your initial thank you after a client's first visit?
Within 72hrs.
What receipt needs to be signed by a manager or selling supervisor?
Return/Exchange Receipts
What kind of questions are initially asked to better understand your client and their lifestyle?
Open ended, non-product related questions.
What is any easy thing to memorize so that a client feels they are truly speaking to an expert?
Where should you take your client after the sale is concluded?
To the door.
What is your second follow-up/outreach to a client that recently purchased with you?
What is the LP Topic of the month?
Stay Cool and Stay Aware.
What are the first 2 steps you take when a client inters the store?
2. Introduce yourself by name and title.
Where should you direct your client at some point during the selling ceremony?
In front of a mirror.
Why No Buy
What should be used on client's LUCE profile to help you organize types of clientele?
Tags.
When should the store team notify mall security and police?
For Safety and Shoplifting incidents only.
What should you offer other than a beverage?
A store tour.
What is an example of a code of the house?
Cassandre, Rive Gauche, iconic prints and silhouettes, etc.
What is important that the client check off during their registering process?
Marketing consent.
What is any easy way to insure you stay in touch with a client?
Why-no-buy.
What is the security phrase the team uses to inform of a possible shoplifting?
AV on line 1 asking about "wherever the person is"
Why is it important to know a client's relationship to the brand at the start of your interaction?
It gives you direction for your selling ceremony so that you may find out
Why is it important to impliment storytelling in your selling ceremony?
It provides additional value and an emotional connection.
What 2 things must you afirm for a "summary" style closer to conclude the sale?
1. Identify and confirm client's needs.
2. Connect needs with the product
What 2 features are important that you include within your outreach?
1. It is personalized.
2. Photos are attached.
What was our 2025 Inventory Shrink Results?
-0.01