NO OOPS IN OPS
These 2 documents must be completed before the store is opened
Floor count, Opening/Closing Checklist
According to Brilliant Basics, these are 3 solutions you should offer a client when the desired product is not available
Transfer from another store, Offer a suitable alternative, assist with YSL.com purchase
In order for the sale to count as a WIN, the client must have purchased within this amount of time after the outreach or task has been created
28 Days
The Classic Cassandra Sandal in Gold is offered in this many heel heights, list them.
2 heel heights (95mm and 105mm)
Yves Saint Laurent's lover and business partner
Pierre Berge
An international exchange can be processed only if it was purchased from one of these
Authorized Dealer
This option can supplement an in-store client experience or provide ease, convenience, and opportunity to a client living a busy lifestyle.
Consignment
Scenario: You have recently noticed many of your clients asking for purple shoes, which you do not have. Surprise! They just arrived. I can now filter all my clients who are interested because I added this to their profile LUCE
Hashtags (Report Tags)
Vaccarello often pulls inspiration from this 1976 "theater" inspired collection, seen in our current Summer 20 collection offered in store
Russian Ballet (Ballet Russes)
Yves Saint Laurent was born here
+1 Point: City AND Country
Oran, Algeria
The 3 numbers at the top left of a ticket refer to this
Department Code
You would inform a client about this if selling a delicate, light colored, or product more sensitive in nature
Care Instructions
Preferred Associate (SA) is determined in LUCE by consideration of these 3 variables
Spend, Frequency, Registered By
This type of construction in suiting consists of many layers sewn together to create a movable, mouldable, and well-fitted silhouette.
+1 Point: Name the other types of construction (3 total)
Canvas Construction
Fused, Half/Canvas
When Yves Saint Laurent moved to Paris, he was initially working for this Haute Couture designer
Christian Dior
These 4 pieces of information are needed to ensure 100% Client Data Capture
Name, Address, Phone Number, Email
You should always ask the customer to do this when they are looking at/trying on any product for themselves
Invite them to look in the mirror
In LUCE, "Potential Score" ranked as Low, Medium High refers to this
This score reflects the potential of a Dreamer or Explorer to become a Fan, Star, or Elite
This popular women's boot is currently shown on the poster outside of our store, from the Summer 20 Fashion Show
Kate Tuscan Boot
The infamous YSL fragrance named this was inspired by this
2 Part Answer
Opyum, the drug from "The Orient"
These are 2 ways to identify the Season of a piece of RTW, without the use of the POS, LUCE, YSL.com etc.
The top right side of the ticket (e.g. S93)
On the care label
According to Brilliant Basics, a "hook" when following-up with a client is this
A "hook" is when you have a previous reference point with the client that serves as the basis for your outreach/follow-up
e.g. personal detail, product of interest, any reference from previous conversation
When Style Code, SKU, Barcode, or an accurate description is not available, you can also search product effectively using these 3 search filters
Abbreviated to L, F, D
Line, Function, Department
"Watersnake" is commonly referred to as this in leather goods
Ayers
In 1966, Yves Saint Laurent launched this, symbolizing a monumental "first" moment in all of fashion history
The world's first RTW collection