Procedures
Procedure followed when a package has not been delivered correctly to the shipping address provided and customer wants to report it.
What is MNR?
You can open an ORC for missing items if the timeframe for an MNR has not been met.
What is False?
This agent identifies themselves as a worm, we can only assume it's because of their name. Do not investigate further on this agent.
Who is Anely Ortiz?
You gotta wrap up to this team if the item is coming directly from the vendor.
What is Marketplace Operations?
This KB article is about people who received a Saks Online order they did not purchase but they also did not like, and would like to start a return. The title is ____ Returns.
What is Gift Returns?
A case needs to be open when customer refuse to provide contact information.
What is False?
This agent is a chat agent by day, but when the night comes down, he becomes a queen. He is also one of the only people remaining from wave 1.
Who is Luis Aceves?
Department in charge of changing the customer's email address linked to an account.
What is Pending Fraud?
"I can't believe all of your refunds take over 30 days to be completed, this is outrageous.
I will never __________________."
What is Buy at saks again?
This KB article talks about cancelling a BOPIS order and which statuses will actually let you cancel said orders.
What is How To Cancel A BOPIS Order?
REVIEW
A promotional EGC is received via email upon placing the order.
What is true?
This agent has a very successful hot sauce business, they were also born in Bacerac.
Who is Raul Garcia?
You gotta wrap up to this team if the item is coming directly from the vendor but is not going back to vendor in case of return.
This team is in charge of approving/declining refund requests. You can wrap up cases to them, but the occasions are very rare and special.
What is Back Office?
This Agent has a lot of girlfriends, he is always looking at them while on shift, he protects them at all costs.
Who is Omar Lizarraga?