History of Salal
Chartered as Group Health Credit Union
What is a 1948
Hunt Group: 8901
Who is Member Solutions?
KPI
July 5, 2022
Who is Jacob Murray?
This Salal Credit Union dream team handles member calls, saves the day with account solutions, and occasionally survives a flood of overdraft inquiries.
What is the Virtual Branch?
When a member calls asking why their debit card isn’t working, you check for this first before assuming their card is haunted.
What is a fraud block or insufficient funds?
First Full-time Employee
What is 1956?
Hunt Group: 8935
Who is E-Payments?
ALPA
What is Automatic Loan Payment Authorization?
January 10, 2022
Who is Sam Gordan?
Members looking to avoid overdraft fees can set up this type of automatic transfer—because bouncing payments is so last season.
What is an overdraft transfer?
A member wants to send money to a friend instantly. You let them know they can use this service through Salal’s online and mobile banking.
What is Zelle?
New Northgate Head Quarters
Hunt Group: 8909
Who is Mortgage Services?
SLA
What is Service Level Agreement?
January 5, 2015
Who is Cheryl Holloway?
f a member wants to change their name, they must submit one of these documents, because “just trust me, bro” isn’t a valid ID verification method.
What is an account change card(e.g., marriage certificate, court order)?
If a member asks for a payoff quote on their charged-off loan, you know to direct them to this department.
What is the Member Solutions Department?
First Cannabis Account
What is 2014?
Hunt Group: 8922
Who is Card Services?
OSAT
What is Overall Satisfaction?
June 21, 2010
Judy Wrest
This third-party service allows members to pay fees up to $5,000 using a debit card—because who carries cash for subordination fees anyway?
What is TabaPay?
A member calls panicking because they deposited a check and now see a hold on their account. You explain that holds are placed based on these two key factors.
What are the check amount and check type?
Salal Foundation Established
What is 2013?
Hunt Group: 8930
Who is Human Resources?
DivE-IN
What is Diversity, Equity, and Inclusion?
January 13, 2025
Who is Chonne Mitchell?
When a member calls in asking if Salal is FDIC-insured, you confidently explain that credit unions are backed by this government agency instead.
What is the NCUA?
If you ever forget the process for something, you check this ever-updated internal resource, lovingly maintained by Myana.
What is the Quick Reference Guide?