Miscellaneous
Lizzy's undergrad was at this university, where the football team plays its home games in the City of Roses
What is UCLA?
This is the type of activity that you have the most control over
What is leading activity?
The name of the mandated technical system to ensure caregivers show up, clock in, and provide services
What is Electronic Visit Verificaiton?
Your most valuable client
What is your colleagues?
4 of the TEAM brands that are here today
ABI Group, Accra, Advantage Hmong Home Health Care, Intelli-Care, Pearl's Hope
This event, coming up soon, draws more viewers than the olympics
What is the World Cup?
We recommend going over this with your supervisor regularly and at a certain cadence
What is a scorecard?
The name of the process in which caregivers are hired and able to work
What is onboarding?
4 common job titles that can be referral sources
what are: Care/Manager Managers, Social Workers, Discharge Managers, Service Coordinators, Community Health Workers, Physicians, Resource Specialists, Outreach Specialists
The name of Lizzy and Gavin's Department
TEAM Strategy Group
This federal bill has caused Medicaid plans to focus on member retention more than the recent past
What is HR1 (called One Big Beautiful Bill Act)?
This is the high level process in which we recommend to overcome objections
What is LAER?
April Stewart said what sells ops
What is "Sales sells Ops?"
Referral sources don't give us much time, so our elevator pitches should answer 4 questions. Name 3
What do you do?
What problem do you solve?
How are you different?
Why should I care?
The model of personal care delivery that is the focus of TEAM
What is Bring Your Own Caregiver?
Even though this team doesn't play in Minnesota, this NBA team was named after things in Minnesota
What are the Lakers?
Value props should include these 3 things
What is:
Exclusive
Pain Focused
Specific
Retention for BYOC vs agency caregivers is what across team
What is 70-90% (BYOC) to 10% (Agency)?
These are some examples of sales activity that sales people may be tempted to spend majority of their time on but do not have a history of yielding a high ROI specific to lagging metrics
What are events (senior fairs, walks, other activities that are direct to consumer)?
The number of TEAM Brands
21
This president made Thanksgiving a national holiday
Who is Abraham Lincoln?
The method mentioned in training of sales people simply just going after volume
What is spray and pray?
The brand here with the highest retention %
What is Hmong Home Health Care?
Finding solutions is great to help community partners. For contacts that say everything is great with their current referred agencies, do this to allow an opportunity for a value prop/solution
What is create the need/awareness of a problem or gap?
The number of active families TEAM wants to serve by 2030
What is 250,000 families?