QUOTING
FLAT RATE MEANS
WHAT IS THE HAUL + DISPOSAL IS ONE CHARGE/RATE TOGETHER.
HELLO I NEED A COMPACTOR
WHAT IS SEND TO YOUR LOCAL OFFICE
BILLING CONSOLE
WHAT IS, "LET ME LOOK AT YOUR INVOICE."
WHEN YOU ARE EFFECTIVELY LISTENING TO YOUR CUSTOMER TO UNDERSTAND.
WHAT IS PROBING FOR CLARIFICATION (OR SOMETHING CLOSE TO THIS)
ACCURACY GOAL
WHAT IS 95%
HAUL + DISPOSAL
WHAT IS HAUL IS ONE RATE AND THEN YOU ADD THE DISPOSAL SEPARATELY.
I NEED A PERM ROLL OFF CONTAINER FOR CONSTRUCTION IN THIS MUNI AREA
WHAT IS, I CAN SET IT UP
WHAT IS, "LET ME NOTIFY (SEND SOMETHING) TO YOUR LOCAL OFFICE
CUSTOMER CALLS IN FOR A DUMPSTER, "HI I NEED A DUMPSTER, MY FAMILY MEMBER JUST PASSED AWAY."
WHAT IS EMPATHY OR WHAT IS PAUSING TO SAY IM SORRY TO HEAR THAT.
ADHERENCE GOAL
WHAT IS 95%
RENTAL IS CALLED OUT ON KMT ON THE CSA SHOULD YOU HAVE IT ADDED AS DAILY OR MONTHLY
WHAT IS DAILY ON THE CSA (IT WILL ALSO ADD IT MONTHLY ON ITS OWN)
WHAT IS, I WILL SEND THIS OVER TO YOUR ACCOUNT MANAGER TO FOLLOW UP WITH YOU.
CONTRACT INQUIRY
WHAT IS, "LET ME SEND SOME INFORMATION OVER TO YOUR LOCAL OFFICE."
WHEN YOU DEMONSTRATE US AS A COMPANY UNIFIED
WHAT IS SAYING WE INSTEAD OF I. WHAT IS SAYING US INSTEAD OF THEM.
AHT FOR BUSINESS SALES
WHAT IS 7:35
4 TONS EQUAL
8000
I NEED A COMMERCIAL DUMPSTER FOR MANURE REMOVAL.
WHAT IS FIELD SALES/LOCAL OFFICE. (THIS IS SPECIAL WASTE)
MPU
WHAT IS, "LET ME NOTIFY YOUR LOCAL OFFICE YOU WERE NOT PICKED UP."
YOU NEED TO COLLECT A MINIMUM OF 3 IDENTIFIERS.
WHAT IS HOW TO VERIFY AN ACCOUNT
CLOSE % GOAL
WHAT IS 40%
MINIMUM LIFT
WHAT IS $150 IF THE CONTAINER DOESNT HAVE ANY SERVICE CHARGES IN 30 DAYS.
OM OLD/NEW OWNER. YOU HAVE THE OLD OWNER ON THE PHONE.
WHAT IS A CANCELLATION CASE SEND TO FIELD SALES.
LET ME REACH OUT TO THE DIVISION
WHEN YOU ADVISE CUSTOMER OF SILENCE.
WHAT IS MANAGE DEAD AIR/MUTE.
BONUS GOAL