First Call 101
SOPs & Process
PS RANDOM
Bitrix 101
Market Knowledge
100

How quick do I have to call a new lead and move the stage?

ASAP. No later than 2 hours!

100

You know the Listing has incorrect price information, what should you do?

Edit it yourself!

100

POWERSEARCH - Sometimes the contact details might be incomplete from scraped listings, where can we check for more contact details?

External Source Link

100

What's needed to make free calls through Bitrix?

Clock In

100

What developer focuses majorly in pet-friendly projects?

MAJOR Development (M, Maestro, Metris ...)

200

If the lead does not reveal the nationality, how can I find out about it without directly asking "Where are you from" or "What is your nationality"?

- That's such an interesting accent, where is it from?
- So you are relocating from .... ?
- Google / Spy him / her!

200

The supply team is asking you for a listing source / proof? What is a MUST to submit?

Screenshot of Source INCL Date!

200

What is the benefit of uploading pictures for "raw listings"

10% referral fee upon closing by any PC.

200

Who can help with work related questions in Bitrix 24/7?

Alice AI

200
What is the go-to agency for Sansiri and why?

Plus Property - the subsidiary of SANSIRI

300

To avoid a client going with multiple agents, what can you do?

- Offer to send links from other agents and make the client go with you.
300

If you'd like Tenancy Management to assist you, what's the first step?
What's the requirements beforehand?

Inform @tenancymanagement on LINE or WA.
To have the LL & TN introduced to TM

300

In order to level up from R2 to R3, what SCORE is needed?

An average score of 115 within 2 months.

300

Where do I find the most recent company documents on Bitrix?

Knowledge Base // Sales Enablement 

300

Name 3 condos with direct BTS access from Ploenchit to Onnut.

Noble Ploenchit
Noble Remix
Nusasiri Grand
Q Sukhumvit
Hyde Sukhumvit 13 (through parking)

400

If the client does not pick up the call, where do I send the email from and why?

1. Bitrix
2. To see whether the read the mail!

400

In order to receive commission on 10th of every month, when does the commission have to be in the company account and what else is important?

- 1st of the Month

- Deal Stage "Commission Received"

400

What was the highest amount of Deals the Team has transacted and when?

June 2025, 108 Deals.

400

Beside asking the client if he is working with multiple agents, how can I check duplications in Bitrix?

Duplicate Control

400

From which stock listed developer did PropertyScout NOT get an award yet for selling?

SC Asset

500

If the deal is marked "Agent App", when am I supposed to group the client with the PSA?

Only if the client does not respond in the CHUB!

500

If your what is a must in order to qualify for 30% client referral commission?

Create a deal within 24 hours AND submit proof of the client reaching out.

500

If the deal is below ___________ for 6 months for a Townhouse / House enquiry in Bangkok I can select "Unqualified"

80,000 THB / MONTH.

500

How to request a change in a legal document?

Create a Deal in the "Contract Change Request" Pipeline.

500

Name the newest launch of Sansiri

VALLES by Sansiri in T77