First Call 101
SOPs & Process
PS RANDOM
Bitrix 101
Market Knowledge
100

How quick do I have to call a new lead and move the stage?

ASAP. No later than 2 hours!

100

You know the Listing has incorrect price information, what should you do?

Edit it yourself!

100

POWERSEARCH - Sometimes the contact details might be incomplete from scraped listings, where can we check for more contact details?

External Source Link

100

To secure Bitrix Logins, what additional application is needed?

Bitrix OTP for the phone!

100

What developer focuses majorly in pet-friendly projects?

MAJOR Development (M, Maestro, Metris ...)

200

If the lead does not reveal the nationality, how can I find out about it without directly asking "Where are you from" or "What is your nationality"?

- That's such an interesting accent, where is it from?
- So you are relocating from .... ?
- Google / Spy him / her!

200

The supply team is asking you for a listing source / proof? What is a MUST to submit?

Screenshot of Source INCL Date!

200

What is the benefit of uploading pictures for "raw listings"

10% referral fee upon closing by any PC.

200
How can I make use of ChatGPT and get tips for communication on Bitrix?

Bitrix CoPilot!

200

What is the highest residential tower in Bangkok?

Magnolias Waterfront Residences at Iconsiam  

300

To avoid a client going with multiple agents, what can you do?

- Offer to send links from other agents and make the client go with you.
300

If Tenancy Management has to arrange TM30 for you, what are the needed requirements.

- TM Ticket

- Deal Details complete (title, passport, etc.)

300

In order to level up from R2 to R3, what is needed?

An average score of 115 within 2 months.

300

Where do I find the most recent company documents on Bitrix?

Knowledge Base // Sales Enablement 

300

Name 3 condos with direct BTS access from Ploenchit to Onnut.

Noble Ploenchit
Noble Remix
Nusasiri Grand
Q Sukhumvit
Hyde Sukhumvit 13 (through parking)

400

If the client does not pick up the call, where do I send the email from and why?

1. Bitrix
2. To see whether the read the mail!

400

In order to receive commission on 10th of every month, when does the commission have to be in the company account and what else is important?

- 1st of the Month

- Deal Stage "Commission Received"

400

Which PC had the highest ever commission and what did he sell?

Jay in Phuket - International School.

400

Beside asking the client if he is working with multiple agents, how can I check duplications in Bitrix?

Duplicate Control

400
Name a condo with a bowling alley.

Aguston Sukhumvit 22

500

After the first call and hanging up the phone, what will be the most important task in the near future?

Group your client with the new PC Assistant!

500

If your what is a must in order to qualify for 30% client referral commission?

Create a deal within 24 hours AND submit proof of the client reaching out.

500

If the deal is below ___________ for 6 months for a Townhouse / House enquiry in Bangkok I can select "Unqualified"

80,000 THB / MONTH.

500

How to request a change in a legal document?

Create a Deal in the "Contract Change Request" Pipeline.

500

Name the newest and most expensive development on Sarasin Road and most likely in whole Bangkok at the moment?

Sansiri Sarasin ("แสนสิริ สารสิน")