Sales

Initiating Sale

100

"How may i help you?" is an example of what kind of approach?

What is Service approach

200

True or false- you should never listen to customer, tell them what you think they need for a product.

What is False, always listen to customers wants and needs

300

What do you say while presenting product?

What is the product features and benefits.

400

True or False- Never use slang terms

What is True

500

What builds the customers confidence most?

What is demonstrating product

Presenting Product

100

Customers will have what?

What is objections

200

True or false, stating the products flaws are a good thing

What is false. unless customer brings them up, turn it into a positive flaw.

300

How do you convince customers of quality?

What is demonstrating

400

A person that has testimonials or positive statements are known as the what?

What is third party

500

The term "boomerang" means what?

What is turn negative comment into a positive one

Closing the sale

100

Define selling

Helping customers make satisfying purchase decisions.

200

What happened if your customer doesn't buy the first time?

What is try again

300

True or false- if customer can't decide on product, you let them comeback and decide later.

What is False, narrow it down to make choosing easier

400

How do you convince buyers to buy high priced products?

What is telling them its limited time only

500

"Lets ring you up" is an example of what kind of closing?

What is direct closing

Extras!!

100

Gift wrapping is apart of what?

What is Service close

200

State 3 qualities of a salesperson

Self-confident, ability to listen and some empathy

300

how should you approach a complaint? (2 ideas)

By listening tothe customer and offering solutions

400

How would you start a formal email?

Dear Sir or Madam,

500

how do you finish a formal email?

Yours faithfully