Sale Process
The beginning part of the sales process in which the rep talks about who they are and why they are there.
What is the opening statement/Introduction?
You destroyed my yard!
What is the ticket number for the complaint?
The green circle/rectangle on the easement.
What is a node/ flower pot?
10 additional dollars per month.
What is the cost of an additional eeros router/gateway?
$10 up front charge, Priority installation, free tumbler, first month free.
What is the Ezee Pass?
I'm Paying $100 a month, I only have Internet, I've been with them for 5 Years, and I get 1 gig of speed.
What are basic/simple discovery questions?
FUBO TV, Direct TV stream, HULU, Netflix, Sling TV
What are substitutes for cable?
The process of running the fiber line across a resident's home, through the Attic and down an interior wall.
What is a wall fish?
FTTH sales support.
What is the support channel for direct sales issues and requesting leads?
What is the most common place to find the flowerpot or node?
"Based on what we discussed I believe the 2 gig would be the best for your situation. We also will give you lifetime pricing and wont charge to install."
What is a presentation?
An objection that truly isn't the reason why a person says no the first time.
What is a smoke screen objection?
The person that signs up based on a neighbor or friends' recommendation
What is a referral?
Matt Marino
Who is the CEO of Ezee fiber?
The people responsible for calling the customers to schedule at date in time for installation, once they have been sold.
What is the call center?
walk me through, talk to me about, tell me about..
What are open ended discovery questions?
No eye contact, closed off body language, and not coming all the way out of the door.
What are non-verbal, non-buy signs?
the assessment that determines how fast the upload and download speed of a person's Internet connection.
What is a speed test?
Shrinkage.
What is the percentage of days employed vs deployed or days missed?
The percentage of sales that are scheduled by the call center.
What is the conversion rate?
the explanation about how the contact center reaches out to schedule a date, the pre burry process, the technician and any other expectations for the customer.
What is the button up procedure?
What is door slam or customer not interested-no return?
The grey box that is installed on the side of a home during installation of the service.
What is a NID or ONT?
Passes, Unique Doors, Contacts, Close Rate, and Sales.
What are Key Performance Indicators or KPI's?
4.0 PPPD, 60 sales per person, 540 total sales
What are the goals for the Wolf Pack in July?