Sales Funnel
Name the first three steps in the Sales Funnel
Intro, Warm Up, and Qualifying Questions,
Mention three qualifying questions for product recommendation:
what area do they want to scent (specific area or whole home/business), square footage, high ceilings
This question will help you gain insight into what the client likes and help you make a few recommendations.
What type of scents do you typically prefer?
What time format do the machines work under?
Military time 0-24 hours
Who do we offer luxury scenting with a wellness benefactor to?
Residential and commercial spaces
Name the last three steps of the Sales Funnel
Dangle, Presentation, Close
how does high ceilings (above 10ft) affect the total square footage?
it doubles the total square footage
What scent category does My Way fall under?
Woodsy
At what point of the sale should the scent consultant program the machine for the client?
Towards the end, after the contract has been signed and activation fee has been collected.
2014 and 2020
What is our referral program?
When a VIP client refers a friend and they sign up for the VIP plan, we gift them a room spray or candle ($50.00 value)
When creating an experience for the client, what question do you ask?
What feeling do you want to evoke in the space you want to scent?
What is the Gourmand profile consist of?
focuses specifically on edible notes like sweet treats and desserts, such as chocolate, caramel, honey and fruits.
What button is used to set the events in the machine?
MODE and SET
What term length did we offer before the 12 month plan?
What does the Presentation consist of?
The pricing, term length, benefits and perks
If dealing with a business, what question do we ask for oil purposes?
hours of operation
Name one scent per scent profile (six scents)
Woodsy: My Way/Midnight in Paris
Citrus:24k Magic/California Love
Fresh: Exhale/Across the Universe
Gourmand: Beach House/Apple Cinnamon
Floral: Allure/Black Velvet
Oriental: Midnight in Paris
How do you reset the level (when refilling the bottle of oil) on the large space diffusers?
By pressing SET 5 times and putting the amount of mL poured into the canister
What is the most recent change applied to our car oils?
the size changed from 20mL to 10mL. The intensity of the oil remained the same by applying a new technology that allow the notes to be diffused better.
How do you assume the sale?
When a client provides buying cues like: that sounds great, how much will it be today?, what do I have to do?
What are the first 30 seconds of the conversation for?
who we are, why the got here, and making a friend
What are the six primary scent profiles?
Fresh, Floral, Woodsy, Gourmand, Citrus and Oriental
How many events can you add a diffuser and what is not permitted when doing more than one?
Up to 5 events and they can't overlap.
Who is Director of Retail and Director of Operations in Retail?
Nadira Persaud and Ardita Memedovski