Vocabulary
What is the name of the guarantee that allows you to return a product if you are not satisfied?
Money-back guarantee
Nuestra empresa garantiza la calidad del producto.
Our company guarantees the quality of the product.
A foreign customer wants to pay with a credit card that your company does not accept. What would you say?
I'm sorry, but we do not accept that type of credit card at the moment. However, we do accept Visa, Mastercard, and bank transfers. Would any of these options work for you?
Which global online marketplace is the largest by sales volume?
Amazon
What term is used to describe a payment that can be made over time without extra charges?
Interest-free credit
El cliente quiere un descuento en el precio final.
The customer wants a discount on the final price
A customer wants to buy a product, but they are unsure which option is best for them. How do you guide them?
Let me ask you a few questions to better understand your needs. What features are most important to you? Based on that, I can recommend the best option for you.
What does CRM stand for in sales and customer management?
Customer Relationship Management
Which term refers to a company's prediction of how many products it will sell in a given period?
Sales forecast
La empresa lanzó una nueva campaña publicitaria esta semana.
The company launched a new advertising campaign this week.
A customer wants to return a product after 15 days, but your company only accepts returns within the first 7 days. What would you do?
I understand your concern. Unfortunately, our return policy only allows returns within 7 days. However, we can offer you an exchange or store credit for your next purchase. Would that work for you
What does B2B stand for in sales?
Business-to-Business
What is the main store of a company, often located in an important shopping area?
Flagship store
La publicidad es importante para aumentar las ventas.
Advertising is important to increase sales.
A supplier tells you their stock is sold out, but you urgently need the products. How would you respond?
I understand that the product is currently out of stock. Do you know when you will have more available? Also, is there an alternative product that you could offer us in the meantime?
What is the term for selling additional products to a customer who is already making a purchase?
Upselling
What do we call the first official introduction of a new product to the market?
Product launch
La empresa garantiza la entrega en cinco días hábiles
The company guarantees delivery within five business days.
A customer asks for a product you don’t have in stock. What do you say? A customer is interested in your product but says it is too expensive. How do you respond?
"I’m sorry, that product is currently out of stock. However, we are expecting a new shipment soon. Would you like me to notify you when it arrives, or can I recommend a similar product?"
What is a "cold call" in sales?
When a salesperson calls or visits a customer who was not expecting it, to try to sell something.