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Electronic Banking
100

Kelsey's account is in the negative, what are three products you can recommend to help her better track her spending? 

Overdraft Line of Credit (Savings ODP)

Account Alerts 

Online Banking


100

What is the annual fee for a 3x5 safe deposit box?

$50.00

100

What is our fee to purchase foreign currency? 

$10.00

100

Joel visits the branch on the 1st of every month to deposit a personal check from his tenant. He is upset at having to wait in line so long because the bank is always so busy on the 1st of the month. He also complained about how bad traffic was. What do you offer him?

Mobile Check Deposit from his smart phone

Zelle 

100

True or False- Milford Federal requires a minimum balance on all of our business checking accounts.

FALSE!!! We offer a Free Business Checking Account!!

100

True or False:

A customer can lock their debit card from the mobile app?

TRUE
200

You discover in conversation our customer's son is graduating school soon. What are some MFB products you can mention to John?

Student Account

Educational CD

MFIS Referral to Alan

200

What is our special rate on business savings account and what is the requirement to get that rate?

4.00%, must have a business checking with Milford Federal

200

What is the fee for an outgoing wire transfer?

$25.00

200

Joseph mentions in conversation that his son is entering highschool soon. What are some seeds we can plant that will help him and his son?

With an Education CD at Milford Federal Savings, your savings for tuition, books, room and board, or other related expenses earn a high, guaranteed rate. With just $500 to start, you can save faster than ever and help pay for education costs. This account allows you to make contributions when the time is right for you, as often as you like, with the freedom to make payments to the school of your choice.  

200

True or False: Business Checking Account charge a service fee? 

TRUE*** 


First 250 Transactions no charge  

300

Wanda has $60,999 in a checking account and has no other accounts with us, what are four products you can recommend to Mildred? 

EZ Interest Checking: 

Savings Account 

MFIS Referral

CD 

300

What is the requirement to have a STart Savings Account?

Account is available to children 12 years of age or younger. 

$10 deposit required to open account and earn APY. 0.05% Interest Rate and 0.05% Annual Percentage Yield (APY).  

A one-time bonus of $5 will be deposited into account upon completion of fifth deposit.  One bonus per customer .

Documents needed to open include an original birth certificate and a social security #.

300

What are the max loan amounts, fee, terms and interest rate on a credit builder loan?

  • Loan amounts from $500 – $2,000
  • Terms from 12 – 24 months
  • Fixed rate equal to 3% above the rate being paid on the certificate of deposit
300

Bob has his business account with Milford Federal you notice he uses his debit card frequently, what product can he take advantage of?

Visa® Business Real Rewards Card

  • No annual fee
  • Earn 1.5 reward points per dollar spent on every purchases
  • There are no caps or limits on the points cardmembers can earn
  • Separate business expenses, manage cash-flow and track spending

Smart Business Rewards Visa Signature® Card

  • Earn 2x points per $1 spent in the top two spend categories each month - automatically
  • 1x points monthly per $1 spent on other eligible purchases
  • 20,000 bonus points worth $200 cash back when $500 is spent in the first 90 days of account opening
  • $95 annual company fee, first year fee waived





300

This referral service allows us to provide our business customers with quality payment processing solutions with competitive rates, the latest technology and expert customer service.

Elavon

400

Mr. Brown comes in to pay his mortgage with a personal check drawn off of Bank of America. He has no other accounts with us, what should you suggest?

Checking or Savings Account (Bonus, Auto Transfer)

400

What is the fee for an incoming wire transfer?

$10.00

400

What is the distress symbol on our DYNA Cash machine in the event of a robbery?

~ + control

400

You notice Mary only has a now checking account with $40,341 on deposit with Milford Federal. 

What are some products we can offer Mary to build loyalty?

EZ Interest Checking, EZ Choice Savings (minimum of $25,000) Certificate of Deposits, etc

400

Allows the business member the capability to scan business checks from the convenience of their home or business! 

Remote Deposit Capture (RDC)


Businesses that deposit a lot of checks can benefit from this product

500

Pedro Souza deposits a Bank of America business check into his Milford Federal checking account every week. The check account title reads “Pedro’s Auto Repair”, suggest:

Business Checking Account

500

What is the fee on an EZ Checking PLUS Account? and why would someone pay this fee?

$5.00 

Customer receives gengold Benefits-

500

What is our Mission Statement?

Milford Federal will be the bank of choice for consumers and businesses. We will nurture customer relationships by providing tailored financial solutions and exceeding customer expectations. We are committed to developing and empowering our employees and supporting the communities we serve. Milford Federal since 1887.


500

Robert mentions that he needs to send money to his brother in Texas and he doesn't have the time to come into the branch.

Zelle 

500

What is the 2024 maximum contribution limit for Roth and Traditional IRAS 

  • The combined annual contribution limit for Roth and traditional IRAs for the 2024 tax year is $7,000, 
  • or $8,000 if you're age 50 or older. ...