Current Promos
What is the back to school promotion?
What is buy 3 months get 1 free?
How can families receive makeups?
The price per lesson of J1-P2.
What is $36?
This child is 5 years old and has no prior swim experience.
What is Glider 1?
A parent informs you that their child was absent yesterday, but they forgot to let us know before the class started. What do you do?
Manually change the absence to excused, add a note in the absence, and kindly remind them of the policy going forward.
The September babies swim free promotion is applicable for children this old or younger.
What is 8 months?
Describe how makeups can be used.
The percentage of the sibling discount.
What is 7%?
This child is 2.5 years old and is ready to be independent from mom and dad.
What is Mini 3?
A family is upset because their child has been in the same level for 6 months. How do you approach?
Empathize, let them know you will help them figure out what might be going on. Check stars, tell parent what you see. Put a roll sheet comment for an eval at their next class, and specify that DS needs to give parents feedback and a plan. Tell them to check in with you if they have any concerns going forward.
Name 4 things must be done in an account to ensure the babies swim free promotion is applied properly.
1. Class drop date of 9/30
2. Tuition override set to $0 and to expire on 9/30
3. Family is keyworded for babies swim free
4. September tuition is charged even though it will be $0
A family asked you if they can use their makeups in place of tuition, what do you say?
Explain that we are unable to convert make ups to cover tuition, as makeups are for additional classes/family swim.
The monthly cost of J1-P2 when there are FIVE lessons in that month.
What is $180?
This child has vast swim experience outside of Goldfish and is interested in swim force, how do you approach that?
Let them know that we must evaluate them according to Goldfish standards, as every place is different. Use the level placement guide to place them in a level for a trial and make a roll sheet comment to evaluate them.
A parent is unhappy about their swimmer's experience with a particular instructor. What do you do?
Ask them for specific feedback and let them know that all feedback is appreciated. See if anyone else teaches at their current time, if not, find them another time that works for them with another instructor. See if they have any favorite instructors and try to book with them.
When must swimmers be enrolled by to use a back to school package?
What is October 3rd?
What is requiring a 30 day notice, can be submitted through the customer portal or signed withdrawal form in person?
The monthly cost of Mini 3 lessons (4 week month).
What is $180?
This child is 3.5 and can swim a few feet by themselves and is very comfortable with their backfloat when assisted
What is Junior 2?
Billing just went through and a family is upset that they were billed because they had wanted to stop lessons but have not filled out a withdrawal form, what do you do?
Inform them of the 30 day policy, if their current time doesn't work, help them find another one. Offer makeups that they can use upon returning, see manager to offer credit.
These 2 offerings for the back to school packages were specials over Labor Day weekend. Also explain how we will track these 2 offerings.
What is 1 year family swim punch pass and snack shack punch pass?
Put a family flag indicating free family swim and include expiration date of one year after they purchased the package.
Which policy is optional to sign?
What is the photo waiver?
The price of our swim-sational 6 month package.
What is $936?
This child is 4 years old and has swam at the YMCA for years. They can swim 10 feet with their face in and can do the rollover.
What is Glider 2?
A family who has a swimmer in a private lesson is requesting a makeup. What are their options?
What are group lesson makeups or a credit on their account?