Communication
Known as Barrier of Communication.
Noise
It is a collectively held set of attributes which is dynamic and changing over time.
Culture
Customer Experience focuses on being Proactive while Customer Service is about being _______.
Reactive
The ability to understand the feelings of others.
Empathy
Kung ang Bangus ay Milkfish, ang Pating ay Shark, Bakit may butas ang Donut?
Para may hawakan.
What are the two types of communication?
Verbal/ Non- Verbal
June 19 in US is what Federal Holiday?
Juneteenth
It is the ability to understand the needs and the desired outcomes, and being able to communicate effectively to reach a mutually beneficial agreement.
Negotiation and Persuasion
These are made to prospective clients chosen for their likelihood of being responsive to your sales pitch.
Warm Calls
Sa kantang pinasikat ni Lady Gaga, ano ang pangalan ng kabit ni Rigor?
Lena
It is the content or information the sender wants to convey.
Message
Daylight saving time begins on which day in the United States
Can take the form of an in-person interaction, a phone call, self-service systems, or other means.
Customer Service
Huge pools of potential clients are easily accessible through online social networking.
Social Selling
Si Sipnayan o Matimatika, kung ang 2x-3y=c ay mali, san pinatay si Jose Rizal?
Bagumbayan
What are the 7C's of Communication?
Clear, Concise, Concrete, Correct, Coherent, Complete and Courteous
Give 3 States under Mountain Time Zone.
Montana, Idaho, Wyoming, Utah, Colorado, Arizona, New Mexico
A type of complainer that expects the absolute best & is willing to pay for it.
HIGH – ROLLER CUSTOMER
Only ____ % of organizations closely monitor the quality of interactions with target customers.
31%
Sa Science, kapag pinagsama ang Oxygen at Hydrogen makakabuo ng H20 or tubig, ang tanong nakakalason ba ang expired na lason? Bakit?
Depende sa sagot.
What are the 6 Elements of Communication?
Sender, Receiver, Message, Channel, Feedback and Barrier
If ALY is Alley, the ANX is Annex and ARC is Arcade, what is STRA stand for?
STRAVENUE
Give atleast 3 our of 5 DO's as a Customer Service Representative for a better customer experience.
Be honest, Take responsibility, Respect your customer, Express your gratitude, Always put yourself in the customer’s shoes
Provide the elements of call handling and call flow.
Greeting a Caller
Answering Questions
Listening to Concerns
Troubleshooting
Taking Messages
Hold Time
Transferring Calls
Completing a Call
Magbigay ng 5 na katauhan ni Esnyr.
Precious, Ashley, Bogart, Jessa, Margielyn, Andrei, Mam Castro, Maureen, Samantha