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Turn It Off and On Again
100
What is the service fee per approved claim for a TV under AT&T HTP and VHDP?
$99 plus tax on both plans.
100

How soon can a customer file a claim after signing up for VHDP?

The same day (No waiting period)


100
Are Bluetooth and Wi-Fi speakers covered under AT&T HTP and VHDP?
Yes. Both plans cover them, with a $99 plus tax service fee.
100
Which plan covers robotic vacuums and robotic mops, AT&T HTP or VHDP?
VHDP. AT&T HTP does not cover robotic devices.
100

When does tech support start for AT&T HTP customers, and how can they reach it?

Day 1. Call 866-642-4170 or chat online.

200
What service fee applies to a mouse, a modem, or an OEM gaming controller?
$0 plus tax on both plans.
200
When can a customer first file a claim on AT&T HTP?
Day 31 after enrollment.
200
Are wireless earbuds and headphones covered under AT&T HTP?
Yes. Wireless earbuds, headphones, and audio headsets are covered.
200
Under what condition does AT&T HTP cover tablets?
Only if they are Wi-Fi-only tablets that are not connected to a data plan.
200
What is the service fee for an installation appointment on both plans?
$49.
300
What is the service fee for smart door locks, smart security cameras, and smart thermostats?
$49 plus tax on both plans.
300
What are the single-claim limits for AT&T HTP and VHDP?
$2K for AT&T HTP and $3K for VHDP.
300
Which smart health devices are covered under VHDP at a $0 service fee?
Blood pressure monitors (ADH), pulse oximeters (ADH), and EKG monitors (ADH).
300
What Verizon-provided equipment does VHDP not cover?
Fios and Verizon Home Internet routers and extenders, and Verizon-branded streaming devices such as Verizon Stream TV boxes.
300

How many in-home installation visits does VHDP include per 12 months?

2 visits.

400
Smart watches carry a $49 fee on both plans. What restriction does AT&T HTP place on them?
They must be non-LTE smart watches.
400
How many times per year can a VHDP customer change their secondary address?
3 times per year.
400
When are home-theater speakers and receivers covered under VHDP and AT&T HTP?
Only when they are part of a Home Theater System in a Box, which can include the receiver, soundbar, speakers, amplifier, subwoofer, and tuner.
400
Which plan lists routers, external hard drives, and DVD/Blu-ray players on its $0 fee list?
AT&T HTP.
400
What do Verizon 5G and Fios customers pay for installation of select items under VHDP, and what number do they call?
$0. They call 844-769-1991 to set up.
500
Which three pet products carry the $49 service fee under VHDP?
Auto fetch machines, pet snack dispensers, and pet food dispensers.
500
What is the yearly claim limit on both plans, and how many claims does AT&T HTP allow?
$5K per year on both plans, and AT&T HTP allows unlimited claims.
500
Standalone speakers and receivers are not covered under VHDP. What is the one exception?
One external desktop speaker set for a PC.
500
VHDP may cover smart pet collars. Does it cover pet fence hardware?
No. Pet fence hardware is not covered, even though smart pet collars may be.
500
What in-store services does AT&T HTP offer at a $0 fee for select services?
PC tune-up, content transfer, and virus scan.