RAPPORT
This nonverbal behavior builds immediate trust before you speak
Eye contact (positive body language)
This type of question helps uncover deeper needs
What is an open-ended question?
Products should always be tied to this, not just features
what are benefits?
Objections are not rejections - they are part of this?
It's part of the process
The model uses follow-ups in this pattern.
2 days, 2 wks, 2 months (2-2-2 rule)
Name one way to personalize a conversation.
Using their name twice, reference a past visit, ask about their, compliment their physical appearances.
Member keeps a high balance in checking and/or regular savings. What other product OR service we may be able to offer them?
-CD
-MONEY FUND
SAVER
-AAIG INVESTMENTS
When offering a cash back rewards checking, what three things do they have to qualify for to get the bonus?
-e-statements
-12 debit card purchases
-one automatic payment or direct deposit
What three-step response model should you use hen handling objections?
Ask.Acknowledge.Clarify
When wrapping up with both members and non-members, what new program should you consistently mention to help grow relationships?
What is our referral program/velocity?