Show:
Delivery
Returns
Recalls
What If...........
Food Safety Mix
100
How long must trailers be pre-cooled for before product is loaded?
25 Minutes
100
What items can be returned at the time of delivery?
All items except Speacial Order Items.
100
Who is the Third party that completes recall customer communications?
Bell Tower.
100
What should you do if you are approched by the media for your comments on a Sysco news story.
Politely decline to comment and refer them to Sysco's Media Relations department.
100
What does Sysco's Commitment to Food Safety Statement cover and where is it posted?
It is a statement that talks about everything Sysco is doing to keep all products safe. The Satement is posted throughout our facilities.
200
True or False: Sales associates are allowed to deliver all product to customers as long as the customer is less than 2 hrs away.
False: Sales associates are not allowed to transport any products to Sysco customers.
200
What is the customer request time frame for refrigerated foods not classified as (PHF) Potentially Hazardous Foods?
24 Hrs.
200
In which Recall senarios should a Destruction Form be completed.
When a customer is unable to report status/quantity to Bell Tower. Bell Tower was not able to contact affected customer.
200
What should you do if you are walking through the warehouse and you see broken glass on the floor?
Report the issue to warehouse personnel immediately.
200
What is Sysco's Remote Drop Site Policy?
The use of Remote Drop Sites for the purpose of temporary storage then picked up for delivery at a later time shall be prohibited.
300
A driver shall not leave product at a Key Drop location if these situations are present.
If a Cross Contact risk is present. If the product does not fit in the proper temp zone.
300
What is the customer request time frame for Frozen and Dry non PHF items?
14 Days
300
What should you do if a customer askes about a new Recall not reported by Sysco Regulatory?
Contact Eddie Maldonado for follow up with Regulatory Team.
300
What should you do if a customer calls you to report a product quality or injury issue?
Report the issue to Eddie Maldonado and Debbie Mull immediatley. Collect as much information as possible and complete a Product Incident Report.
300
What must be signed when picking up product at Will-Call?
The Customer Disclaimer
400
What methods other than trained Sysco Deliver associates can be used to deliver product to our customers?
Overnight parcel service (Fed-Ex/UPS). Product must be properly packaged.
400
What product requirements must be met before crediting a customer for returned product?
The product must be kept in the proper temp environment. Items must be in their original container/packaging free of damage or markings.
400
What forms of communication can be used to report case quantities if customer was not able to report through automated Bell Tower system?
Phone included in recall communication. Destruction Form provided by Sysco Central CA upon request.
400
You going to sample product along with a Broker. The Broker offers to drive you to the customer location. What should you do?
Politely decline and let the Broker know you will meet them at the customer location. MAs are allowed to ride with Brokers for Food Safety and Liability reasons.
400
If sold to a retail customer What additional information must split packaging include when being sold to a Retail Customer?
Nutritional information
500
What is a Route To Delivery?
A delivery method that is prohibited unless it is MUA or product is being prepared at the delivery location.
500
Name three items on the listed as (PHF) Potentially Hazardous Foods?
Ground beef & ground poultry (frozen & chill) Raw meat & poultry (chill) Raw & RTE seafood (chill) Raw molluscan shellfish (frozen) Processed fruits & veggies Liquid milk, whole cream (creamers, half & half) RTE Lunch meats (chubs and sliced) MAP or VAC packaged items Eggs (shell, liquid, hard boiled) Pickles (chill) Soft Cheeses (Brie, fresh mozzarella, ricotta, goat cheese, queso de crema, queso fresco, queso Oaxaca)
500
What steps must customer take before destroying product on hand?
Verify product is affected (Lot Code). Make sure quantity has been reported (Bell Tower or Sysco).
500
What should you if you are approached by someone who identifies their self as a Regulatory Inspector?
Verify their credentials and be cooperative and answer all their questions to the best of your ability. Notify your supervisor of the visit.
500
What does HACPP stand for?
Hazard Analysis Critical Control Points.