Project Name
What is the first part of a correct case name?
District Abbreviation
Where should you keep notes about the order?
Case Comments or Case description
When a case goes in the Introduction stage, how long do you have until it goes into violation?
48 hours
48 hours
What animal (and color) is associated with Halloween?
Black Cat
What are the numbers in a correct case name?
Account number
Where can you view if the customer has other cases?
Under account name or Project (case name)
When a case goes into the Finalization stage, how long do you have until Violation?
72 hours
Where should we note ETAs?
In Case Comments
What type of gemstones do Oysters create?
Pearls
What is the last part of a case name?
Customer last name
Where do you go to input the customer's address
Under the Project information
Middle column -> Project information -> click Project title
Where can you view how much time is left before violation?
Under the Active Milestone Overview
How often do you need to make sure we are contacting the customer at minimum?
Every 30 days
What is the slowest animal?
The sloth
What do you do with a case with the incorrect name format?
Problems Chat for STM or Lead to address
Where can you view all of your manual tasks?
Under My Home (OM)
How many stages of Milestones are there, open to close?
8
When an order is delivered what do you need to attach into Sales Force?
A copy of the invoice
What is a group of hedgehogs called?
A prickle
What is the full format of a case name?
District.ARI#.CustomerLastName or CustomerAddress
Where can you view Chatters on this case?
Under Updates
What are the stages of Milestones are there, Open to closed.
Open
Introduction
Order Procurement
Order Fulfillment
Shipping Confirmation
Delivery Preparation
Finalization
Closed
How often do we need to note ETAs?
Every 30 days
What is the only bird that can fly backwards?