24 Hour CS
24 Hour Home Care Community Supports was founded in this year
2023
The number of sales territories across California
9
This is the primary requirement to access PCHS services
An IHSS connection
This plan is the largest by total member volume
LA Care
The names of the 2 Community Supports that 24 Hour Home Care provides
Personal Care & Homemaker Services, Respite Services
This 24 Hour Home Care proprietary software will redefine how caregivers and clients interact with each other
Careforce24
Our Community Supports fall under this CalAIM CS category
Long Term Supports
UTC letter (physical)
The average time to determination for services, across all plans, in 2025
13 Days
The name of the state agency who regulates Community Supports
DHCS (Department of Health Care Services)
BYOC is the DS equivalent of this
Agency With Choice (AWC)
We have a reciprocal referral partnership with this other CalAIM program type
Enhanced Care Management (ECM)
These two scenarios prompt the need to complete a Risk Assessment
History of Seizures, Behavioral Issues
The 3 variations of IHSS Forms that may be requested as proof of IHSS Documentation
SOC 295 (IHSS Application), SOC 873 (Medical Certification), Functional Assessment
This is the only mandated Community Support by DHCS
Transitional Rent
This is what L.I.T. stands for
Luminating A Players, Impactful Payors, Transformative Tech
These are 2 of our 4 Key Selling Messages
People First, Effortless Experience, Health Equity, Expertise You Can Trust
This Community Support service does not require a connection to IHSS
Respite
The number of days before an authorization's expiration date that the reauthorization process begins
14 Days
DHCS data supports that utilization of this Community Support leads to 43.4% lower inpatient costs
Respite
The official territory mascot name of North Coast Rural
Redwood Revolutionaries
These are the 3 types of closes
In-Service Close, Rounders Close, Showpad Close
This key stage of the lead process is the critical indicator of our future referral numbers (also a key outreach KPI)
MCO Submission
The number of plans that DO NOT allow members to access both caregiving service lines congruently
8 (AAH, BSP, CHG, IEHP, KERN, LAC, SFHP, SCFHP)
D-SNP stands for this
Dual Eligible Special Needs Plan