4s, 5s, and 8s
In this part of the conversation, we assume the sale
CLOSE
We are able to offer ____ Opus boxes at no additional cost
The customer must have this existing service so we can apply to apply the M&HBTL discount on the Telus internet
Mobility
This is the length of a term for internet and tv with Telus
2 years
What does "DM" stand for?
Decision Maker
This impulse shows that other people are enjoying the product we're offering!
Jones Effect
This type of plan gives customers unlimited calling and text with no data
Talk & Text
These two existing services each allow us to give a discount on a new home security order
FFH and Mobility
When signing up a customer for new home services we perform a ______, so we need two pieces of ID and their date of birth
Credit Check
If we assume the sale 3x, and the customer is a no, what part of the sales funnel do we mark that down as?
Presentation
In this part of the conversation, we are making sure to recap the mandatory steps, and offer upsells!
REHASH
This is the total number of wireless TV boxes a customer can get
5
This offer is for new customers adding tv, internet, and home security
Whole Home Bundle
On every call we mention we're from Inkeros with Telus, and that the call is _______
Recorded
Someone who has heard of Telus fibre and wants to sign up, is what type of customer? (The 3 Buying Signs)
Buyer
This work habit is used to avoid focusing on uncontrollables
Take Control
75, 300, 1 GB, 1.5 GB, 2.5 GB
This promotion is for customers who have existing internet with Telus, and are looking to add tv
Cross offer
This home security package is always a DIY install
Smart Camera
Impulse is lost during the presentation when we fail to...
KISS
This work habit means we are finding a win-win-win for Telus, their customer, and us
Respect the customer and client
This security package comes with a camera of their choice, the security starter kit and 3 smart home devices
Control + Video
Internet and home phone is what type of offer?
1P
This is the cancellation fee on a 2 year term for internet
$15/month remaining
What do we call the part of the day when the most customers are home?
Prime Time