Car Sales Terms
This allows you to pay for a car over a period of time?
Loan
What is the first action you should take when receiving a new lead?
Call the customer.
What is the first expression you should make when talking to a customer?
Smile
The best-selling car of all time?
Toyota Corolla
The average car buyer visits this many dealerships before making a purchase?
4
The amount of money that a car dealer gives you in exchange for your car?
Trade in amount.
After getting off the phone with a customer, what is the first thing you should do next on the computer?
Put detail notes in CRM
You should check the status of this before test driving a vehicle?
Drivers License/ Passport
The most popular color for a car?
White
The average car buyer finances their new car for about _____ years?
6
A fee that a car dealer charges you for completing the paperwork for your car purchase? (No charge here at March Motors)
Dealer Fees/Doc Fees.
Check in customer in the CRM/ make sure it is not someone's customer already.
You should do this task before test driving any finance vehicle options?
Credit Application
This car is used in the 1985 film “Back to the Future”?
The Delorean.
The average car buyer spends about _____ months researching their next car?
6
A type of car insurance that covers you in the event of an accident?
Collision Insurance
What is the minimum down payment for our financing?
Depends on the customers credit approval. Our finance manager will determine that with a credit application and interview.
A strategy used to get your customers to help promote business to you?
Referrals
The name of the 1969 Dodge Charger in “Dukes of Hazzard”?
The General Lee
The shape of the Chevy Logo?
Bowtie
A type of car insurance that covers you in the event of theft?
Comprehensive insurance
The one exception where we are not able to help a customer with our inhouse financing.
Open Bankruptcy
Do this after the sale of a vehicle and right before customer is about to leave?
Get picture and Google Review.
The first car dealership in the United States was opened by _____?
Henry Ford
This brand of car has the same name as a planet?
Saturn