Sales Tools
What is Lay-A-Way
This is the simplest and best way to sell a product.
What is to know the features of that product?
This is the question I should ask each customer after greeting him or her.
What is, “How may I help you today?"
This is our extended warranty company for appliances.
What is CPS, true extended warranties? Note: Service is provided by the warranty company and not through us.
This is a great way to start helping a customer look for a Stihl trimmer, chainsaw, blower, etc.
What is ask qualifying questions?
I.E. How large of an area do you trim? Grass only or do you have thick brush? What size of trees will you be cutting? ETC
These are at the registers and can take money off select items as long as the customer is a Best Rewards member.
What are Scan Sheets?
This is what you should do if a customer says he or she wants to look at Stihl chainsaws.
What is I should take them to the chainsaws and ask questions so I can find the chainsaw that fits his or her needs?
I should say this after every purchase a customer makes.
What is, “Thank You?"
This is how I reply if a customer asks for free delivery.
What is, "We offer a variety of services that can we quoted based on your needs and delivery address?"
These are add-on sale items for Stihl power equipment.
What is mixing oil, bar oil, gas cans, extra chain, trimmer line, blades, safety glasses, gloves
This is often a way to save on Rust-O-Leum spray paint, Valspar Integrity Select paint or Cabot stains.
What are Rebates?
If a customer just says he or she wants to look at washing machines, you should start with this item.
What is the most premium or highest price washing machine?
This is what I should do if I am having a personal conversation with a co-worker and a customer walks in the door.
What is I should end that conversation and attend to the customer?
This is my reply if a customer wants installation on water heaters, dishwashers, and OTR’s, OH MY.
What is, "We would be happy to assist you in finding a local contractor to install on of these products for you?”
This is what you could suggest to someone who has a hard time pulling and starting gas powered products.
What are Stihl battery products?
A customer can use this to pay monthly for an item and take it home that day. The store gets paid that day under this program.
What is Synchrony Financing?
If the item the customer wants is not currently in stock at the store, this should be the first option offered to the customer.
What is to see if we can order it from the Do it Best catalog?
What is calmly?
Your response to this question should be, “We offer in house service on the Speed Queen appliances that we sell.
All other manufacturers have their own network of service providers in the area. We can help get you scheduled if necessary by phone or online.
What is, “Do you service the appliances you sell?"
This a Stihl product line that has multiple attachments with one power head unit.
What is the Stihl Kombi lineup?
This is the maximum period of time customers can have promotional financing (otherwise known as 0% financing) on a larger ticket item.
What are 12 months?
This is what I should do if I can’t answer all the customer’s questions about a product I am trying to sell to him or her.
What is ask a fellow associate who knows more about the product for help?
This is what I should do if I am in the middle of organizing or cleaning a section and a customer comes to me for help.
What is I should immediately stop what I am doing and attend to the customer?
My answer to “Do you price match on appliances?” should be.
What is "In most instances our pricing is very competitive the big box stores (apples to apples)?"
I would be happy to take a look at the competitor’s pricing that you are referring to and see if there are any sales or rebates that would be in affect?
See Alyssa
These are the tools you could use to assist someone looking for a specific chain.
What are the Stihl BES Selector app on the back computers, the chain guide at the end of the aisle and, if necessary, ask another associate for assistance.