ACRONYMS
Acknowledging a bad experience, that you've also shared.
What is; ARBC (Acknowledge, Relate, Bullet, Close)
when you have a great mentality throughout the day
what is; step 6
when reminding someone of the conversation that was just had
what is; rehash
the amount of a 1gig with Auto Bill Pay
what is; $49.99
the owner of Regal Resolutions
who is; Chris St. Fort
To help someone understand something better
What is; MIMS (Make It Make Sense)
to control your emotions, and control a conversation or situation
what is; step 8
to finish a conversation or complete a sale
what is; close
this is high maintenance and a shared connection
what is copper internet
Qualified for leadership in one day.
who is; Jacob
to build great relationships with the customers.
What is; CPR (Create Personal Relationships)
To work your entire day
what is; step 4
to talk about yourself or the other person in the conversation
what is; intro
what is; unbreakable wifi
Opening up his own retail office
who is; Trever
To be assertive with a sale
what is; CWA (close with action)
knowing why you're here.
what is; step 7
explaining who you are or why you're having the conversation at hand
what is; presentation
the value percentage added to a home with fiber
what is; 3-5%
Named his office after his daughter
who is; Mike G
To make someone feel like they're missing out, or don't have time for something.
Being prepared for the day, the weather or any adversities in general.
what is; step 3
going over important information whether they're over the wants or the needs of the person in the conversation. finding a problem to provide a solution
what is; presentation
Combine two accounts to get $15 off
what is; mobile and home discount
Originally from chicago, has previous customer service experience, known for highrolling from very early on in their program.
who is; Sylvia