Sales
Why should a customer upgrade given the current situation?
Fewer seats, therefore fewer people and more space. Also very economical to upgrade in Europe
What is our maximum flexibility policy
We are offering maximum flexibility by allowing you to cancel and rebook your holiday at any point up to 5 days before travel. You can use the funds to rebook onto any of our holidays with any of our brands, until March 31st 2021.was
What do our Yankee holiday packages include?
Hotels + sightseeing tours only, sometimes transfers.
Matt Foy
How can you narrow a customer down to a date if they are completely flexible
Are you open to suggestions? Are you travelling with children? Suggest shoulder season. Would you like me to check for the best possible price during this period? Mention max flex policy.
How can you respond if a customer asks - Will I be able to social distance?
Yes, passengers will use different doors to board and disembark and most trains are running at 50% capacity or less , unreserved seats will also be marked as available or not available. All sleeping accommodation will be private.
What benefits does the excellence class on the glacier express include?
Guaranteed window seats, 5 course meal + wine, snacks and drinks throughout, a porter/waiter, access to the glacier bar, personal check in on board train + dedicated lockable sections aboard for luggage (great reason to upgrade for covid19 + special occasion)
Who is our Associate Director of GR and Operations
Zshamal
When are the two shoulder seasons?
(1) End of April to beginning of May (2) Mid September to Mid October
What are the benefits of upgrading to sleeper accommodation on Amtrak
Own private space and sleeping car passengers board separately from the rest of the train, plus they not only have their meals (and soft drinks, coffee etc) included in the ticket price, but can order their meals direct to their cabins – no need to use the common areas of the train!
On the Caledonian sleeper – explain the difference between the classic room, the club room and the Caledonian double
Classic – twin bunk beds + b&b not inc.
Club – twin beds, b+b inc + shower/toilet
CDD – same as club but with a double bed
Who presents our consumer and TA webinars in the UK
Anna, Charlie, Gareth and Matt
How can you respond to a customer who says "Price should be cheaper since no-one is travelling"
A. Safer way to travel – more travelling by train because don’t want to fly
B. 50% less capacity – on most trains due to social distancing
C. Essentially less capacity with increasing demand
D. Europe is open so the rest of Europeans are already back to booking their holidays
On which European services can you still purchase food?
Deutsche Bahn’s long distance trains (ICE) will keep their bistros open, with food/drink available in single-use packaging
Where does the Coast Starlight run between
Seattle to LA
Who is director of marketing for YLG
Kaitlin Audley
What are the benefits of travelling in shoulder season?
1. Shoulder season so pricing is better value than high season in the summer
2. Kids are back in school from which means less tourists at all of the sites you want to visit
3. Weather is just as good if not better
Which European services are providing you with an amenity kit and what is included
Passengers travelling on high speed Frecciarossa and Frecciargento trains in Italy will be given a complimentary amenity kit upon boarding, including mask, gloves , hand sanitizer and a cover for the seat headrest
Name as many national parks in America as you can – Bonus point for whoever names the new NP coming out soon in our packages (great smoky mountain + death valley)
Who is Railbookers Product Manager
Gareth Jones