Become a sales professional
Problems we face at work
What is grievance?
programmes and other operating information used by a computer.
What is software?
This stage may include imposition of penalty charges if the product fails to meet the agreed specification.
What is Post-purchase evaluation ?
the quantity or number of goods sold or services sold in the normal operations of a company in a specified period.
What is sales volume?
a goal set for a salesperson or sales department
What is sales target?
understanding the customer, their needs, their financial needs, their time needs, their occasion needs.
What is empathy?
having people of different races, cultures, religions, nationalities, ethnic groups and backgrounds making up a community.
What is cultural diversity?
things that are not necessary for survival, but add comfort and pleasure to or lives.
What is wants?
Set of rules set by the country and rules set by the business which all businesses and all employees must follow.
What is professional ethics ?
the sum of the actions a company intends to take to achieve long-term goals
What is organization strategy ?
a person who provides guidance to a less-experienced employee
Who is a mentor?
the practice of dividing a customer base into group of individuals that are similar in specific ways relevant to marketing, such as age, gender, interests and spending habits
What is customer segmentation?
technique which is the fastest and easiest way to get information from a client
What is questioning?
Bonus
Bonus
process of estimating future sales
What is sales forecasting?
a temporary work experience, unpaid exposure to the workplace in an occupational area of interest to the student
What is job shadowing?
Protecting all information provided by customers
What is confidentiality?
the unique benefit exhibited by a company, service,
product or brand that enables it to stand out from competitors.
What is Unique selling proposition (USP) ?
Open
Closed
Probing
What are questioning techniques?
difference between actual sales and budget sales
What is sales variance?
a sole body for standardization activities and quality systems including testing and inspection.
What is SASO?
a set of procedures that are implemented to control and manage data within the organisation.
What is data storage policy?
i. Problem or need identification
ii. Information search
iii. Information evaluation
iv. Decision
v. Post-purchase evaluation
What is
The consumer–buyer decision-making process
a) Prioritization
b) Preparation of materials
c) Time management
d) Follow-up within time limit
What are the steps in planning techniques to conduct telesales?
a) Sales forecasting
b) Value and volume measures
c) Develop sales targets
d) Differences between forecast and actual sales targets
e) Use of mathematics
How to set sales targets?