Peanut
Which option do we choose that will enable us to silently listen to calls from agents we are listening to?
A.) Monitor
B.) Barge
C.) Either A. or B.
D.) None of the above.
A.) Monitor
This report shows employee productive hours daily, weekly, and monthly:
A.) Hours Tracked Report
B.) Calls Made Report
C.) Talk Time Report
A.) Hours Tracked Report
Which do you click in the ViCi Admin Homepage to be able to see the status updates of team members?
A.) Users
B.) Campaigns
C. ) Reports
C. ) Reports
On ViCi, and OUTBOUND call shows up with a call button of what color?
A.) Blue
B.) Grey
C.) Orange
B.) Grey
Which option do we choose that will enable us to take over calls from agents we are listening to?
A.) Monitor
B.) Barge
C.) Either A. or B.
D.) None of the above.
B.) Barge
That's exactly why I'm calling!
Which method in creating a Deal do we use for customer information that is already in CRM? Long Method or Short Method?
Long Method
What is 411 Locals?
A.) We provide leads to local businesses and guarantee customers and revenue.
B.) We send customers to local businesses from other cities besides their own.
C.) We guarantee a certain amount of customers to local businesses in different areas.
D.) We are an online advertising agency that provides search engine optimization for local businesses.
D.) We are an online advertising agency that provides search engine optimization for local businesses.
What is Cindy's middle Name?
Lien
An __________ agent will open the call and then transfer it to an __________ to close the deal.
A.) OMC, LGS
B.) LGC, OMS
C.) LGS, OMC
D.) Both A. and C.
C.) LGS, OMC
1. What is the 411 Locals' Mission Statement?
A.) Provide small businesses worldwide with easy access to simplified, effective, and cost-conscious business services.
B.) Connect with small businesses so that they may reach more customers in a cost-effective way.
C.) Enhance the lives of business owners by providing the best access to qualified leads on Google.
A.) Provide small businesses worldwide with easy access to simplified, effective, and cost-conscious business services.
Name 3 forbidden industries.
Various - Jamie?
This refers to the page in CRM where we can search customer accounts using one (1) of the many search parameters:
A.) Account Search Page
B.) Sales Page
C.) Business Information Page
A.) Account Search Page
Which Deal template do we use in creating a deal for a customer in CRM? *
A.) Official Deal Template
B.) Deal Report Template
C.) Deal Template B
D.) None of the above.
A.) Official Deal Template
Which country has now overtaken India as the world's leading provider in BPO services?
A.) Mexico
B.) The Philippines
C.) The USA
D.) Bulgaria
B.) The Philippines
The __________ department is responsible for ensuring deals are closed with a strong moral compass and ethically compliant to 411's expectations of Agents and/or Analysts.
A.) Quality Control
B.) Customer Success
C.) Quality Assurance
D.) Customer Assurance
C.) Quality Assurance
A local listing on Google requires which of the following elements?
A.) Name, Address, Email
B.) Name, Address, Phone Number, Industry
C.) Name, Address, Phone Number, Website
B.) Name, Address, Phone Number, Industry
On ViCi, and INBOUND call shows up with a call button of what color?
A.) Blue
B.) Grey
C.) Orange
D.) Pink
D.) Pink
This is the page in CRM that details the charges we have made to the client’s account and the status of these charges:
A.) History
B.) Deals
C.) Invoices
C.) Invoices
What is Jamie's dog's name?
Jefferson!
We log into ViCi by entering our:
A.) Zoiper Credentials
B.) Only our 4-digit User ID
C.) Only our Phone Login
D.) Our User Login and our Phone Login
D.) Our User Login and our Phone Login
What is Jamie's favorite football team?
The Raiders
Which part of the 411 Locals' sales process that gives the number of monthly searches for the prospects type of industry in their area over the past month is called?
A.) Competitor’s Technique
B.) Create Problem, Present Solution
C.) Website Wizard
B.) Create Problem, Present Solution
The part of the 411 Locals' call flow where we ask prospects multiple questions about their business to infer that they have already signed up with us is called:
A.) Discovery Questions
B.) Website Wizard
C.) Assume The Sale
C.) Assume The Sale
In what year did Jeff Matthews join 411 locals?
2009