"Knock, Knock",
Who's There?
Who's There?
On August 30, 2024 a communication was sent on how to properly label a phone lead without a first and last name. How do you label such lead?
What is Unknown, Agents Initials + Date
Company policy requires all adults over the age of 18 to have valid identification before touring, where should these be scanned?
What is CheckPoint ID iPad
Often times referenced at PET, what are the 3 required forms of follow-up?
What is phone call, email, and text
In an effort to not waste yours or the prospect’s time, what is the question that you should ask when someone is applying for an apartment?
What is, “Is there anything that will prevent you from moving into this apartment?”
In 2024, how many total tours did Lewis conduct in California?
What is 15,674 tours
What is the company's expectation for the Engagement Score?
What is 100% by the end of the day
In an effort to eliminate confusion for our prospects, how many apartments does the company recommend you show?
What is 2 apartments
In an effort to create urgency and leverage our pricing, what item should be handed to a prospect at the end of the tour?
What is a quote sheet
According to company policy, how soon does an application file need to be approved or canceled?
What is 72 hours
In 2024, how many total applications did Lewis receive in California?
What is 6,326 applications
The company expects that phone calls are reviewed daily. Where in Knock do you go to find all recorded calls?
What is the Call Log
We have great emphasis on showing our nicest apartments, is it true you can’t go up from down?
What is true
Lewis is one of the few companies that highly values the phone call, how soon should you be calling your prospect once the tour concludes?
What is within 10-15 minutes
In order to protect the company’s asset When should you override IDV?
What is never
In 2024, how many total canceled applications did Lewis receive in California?
What is 881 canceled applications
When claiming phone calls/new leads, what is the first thing you should do before anything else?
What is transfer ownership of the prospect to yourself
It is required that all traffic/tours be documented. What is the company’s definition of a tour?
What is anybody that walks in inquiring about an apartment and virtual tours
What is one of the most important pieces of follow-up, according to Randall Lewis?
What is handwritten Thank You Card
If an applicant does not meet the 2.4x rent income standard, should the application be documented as a cancellation or a denial?
What is cancellation
In 2024, how many total denied applications did Lewis receive in California?
What is 1,281 denied applications
If you are completing an appointment that does not belong to you, what should you do first?
What is transfer the appointment to yourself
To ensure you are meeting the company’s expectations of 33% closing, where is it suggested that you take the money from your prospects?
What is inside the apartment
When is follow-up complete?
What is never
When an online application is received, give us two items that need to be reviewed before making a decision.
What is: vehicles, pets, occupants, screening, income
In 2024, how many total move-ins did Lewis receive in California?
What is 4,164 move-ins