Comfort Compass
This is a technique we use to conversate business and non-business with customers.
What is Weaving?
The Price of Admission
What is 35% DCG Execution?
This vendor owns its own land to grow lumber to construct.
What is Canadel?
LZB furniture is tested to accommodate this weight limit.
What is 300lbs?
Due by the 15th of every month.
What is recliner matrix?
Starting engagement with who, what, when, where, why, how and tell me...
What are open ended questions?
This tool is used to gather emotional wants/needs in a customer's home.
What is sketch?
It is constructed with 34-40 screws per piece.
What Kincaid dining chairs?
It takes five years to dry out once we upholster it to our units.
What is top grain leather?
These are in every upholstery and casegood price tag except for advertised, hot buy and clearance items.
What are pocket tags/squares?
1. Make same day purchase
2. Schedule IHD/ISD
3. Schedule a follow-up w/customer
What are Comfort Compass goals?
Besides a follow up plan, one of these should be created with every DCG.
What is a cart/quote?
Five layers of veneer offers manipulation of design features from this vendor.
What is American Drew?
This warranty is easy to remember
3...2...1
What is the ZMOD?
Comfort Guides = Connection
Connection =
What is sales?
Most often, this is an unconscious response and not a direct reflection of how the customer feels about the seller.
What is " I'm Just Looking"?
This will increase the odds of making a sale by 50%
What is the power of choice?
This partnered company began its journey in 1927.
American Drew
LZB cushions are overstuffed creating the perfect wear over time.
What is 120%
Check these every morning before hitting the sales floor. Customers love instant gratification.
What is stock/available stock?
In the Demonstrate step, we present the style, assess the fit, show key features, benefits and options, and talk about these.
What is the abbreviation P.A.S.T?
This part in our selling process we expand our brand and partnership to vendors.
What is Develop?
Our partnered vendor offers accent pieces from around the world.
What is Hammary
(hidden treasures)
LZB frames are patented keeping our product one of a kind.
What is 50% wood chip, 45% adhesive, 5% resin?
This is a tool we use to provide positive feedback to our team.
What are sales observations?