Parts
Objections
NTE
Paperwork
Policy
100

The part that works with LED mods.

Power Supply

100

I don't know what's wrong with my sign.

We can take a look at it, repair it, and let you know what work was preformed.

100

Patrol 138934

NTE 1000

100

Diagnostic fee is for ____ customers only.

New customers

100

What you need to type up job.

Written approval
200

The part that works with lamps.

Ballast

200

That sounds expensive.

Our average cost of repairs is in line with industry standards. 
200

Patrol 138915

NTE 850

200

All jobs may have a Hardware Kit charge of ___ per
ballast/power supply/fixture/specialty part used as needed for repair(s).

$13

200

The form that a customer has to submit if they want to mail in a check

Business Credit Application
300

The straight ____ attachment that connects the pole and parking lot light

Arm

300

I have a budget.

Set a NTE to that amount and ask when the budget renews.

300

Patrol 138925

NTE 1500

300

All jobs will have a fuel charge of ____ for every hour of service labor.

$15

300

True or false. We only provide NET 30 for Business Credit Application

False, they can be approved for NET 10, 15, 20, or 25.

400

A ____ loaded socket that allows you to push the lamps into the socket.

Spring

400

I don't think we need to get this repaired right now. 

I understand, however, our busy season is in just a few months where we are a few weeks out. We can get you taken care of this week.

400

Patrol 138928

NTE 2500

400

Customers providing their own products will be subject to additional costs of ___ above the
standard rate and no warranty will apply.

$30

400

The time frame in which a patrol can be reassigned after no activities. 

1 week. Reference Sales Meeting Agenda 06/24

500

The part that Matt likes to change in a ballast.

Capacitor

500

I already have a service provider.

It's aways great to have a second opinion. We can provide you an estimate with our diagnostic fee. Our repairs could come out less since we come with fully stocked bucket trucks. I have availability this week, will that work?

500

Patrol 138922

NTE 3500

500

All overdue invoices will be subject to a
___ monthly late fee.

12%

500

The 5 items Faith reports on the following end of day report for AE's.

Patrols, Jobs, Overall activities, Reminders, and customer satisfaction emails