Sales Flow Showdown
What does CALI Stand for?
Connection
Acquisition (trade)
Leasing/ finance
Incentives
What network does Tesla use for fast charging
supercharger network
What are three payment options a Tesla customer can choose from?
Cash, lease, or finance.
What does it start with us mean?
We set the tone - Our presence shapes the customer experience.
What does SO stand for?
Sales opportunity.
What is the first step in the Tesla sales process?
Greeting/ engagement.
(make a strong first impression).
What's one benefit of charging overnight at home?
Convenience - Wake up to a "full tank" every day.
If a customer pays a $250 order fee, is it refundable?
No, it's non-refundable order fee.
What is the first thing we should do when a guest walks through our doors?
Acknowledge them immediately with a warm greeting.
What's the most effective time to follow up after a demo drive.
24 hours, while excitement and intent are still high.
What is LACE stands for?
Listen
Acknowledge
Clarify
Educate
What's the difference between NACS and CCS?
Nacs is Tesla's proprietary connector; CCS is the common EV standard.
What do you get when using a referral code when you order MS?
1000
What is one way to elevate a customer's wait experience in the showroom?
Acknowledge they are waiting. Offer water, engage with them, show them the car they are interested in.
What is the metric for a proper PDC?
3 days?
What tool do we use to log sales opportunities.
How can a customer find a nearby charging station on the vehicle screen?
By tapping the lightning bolt icon on the touchscreen map
Does everyone get the 6,500 for lease?
NO. Why?
What does reading the room mean?
TDFU timeframe?
72 hours
What is the purpose of the demo drive
To connect, emotion to the product, build belief and excitement
True or false: Leaving sentry mode on overnight can slightly reduce your range due to increased battery usage?
True. Sentry mode uses energy to power cameras even when the car is parked.
What is the best follow up move if a customer's finance application is pending?
CALL THEM- reassure them, keep connection with daily check ins.
What is one small behavior that separates good service from a premium experience?
Following up, remembering names, previous visits, or details. SHOW YOU CARE.
What is LAS win room on teams?
A chat for LAS TAs/ leaders to recognize daily progress, give shout outs and create a positive fun inclusive environment