PHONE
Can you tell me what my car is worth?
Yes I could, however it would be a broad range. In order to give you the most money for your trade I would want to set up for a quick 15min FREE appraisal. This would give my appraiser time to touch it, feel it , smell it, and give you the most value for your trade. Does X time or X time work best for you?
Im just looking
Awesome, that takes all the pressure off me. We can take a look around, if you find something you like great! Either way its my job to provided you with the most information to make an educated decision whether its with me or somewhere else. Sound fair enough?
Perfect! follow me
Thank you for your time
Of course. Let me ask, if I could work the details out to your satisfaction, would you buy and drive this vehicle right now?
I think the price is too high
I apologize this is completely my fault. I didn't explain our pricing policy upfront. See, we've learned 90% of our customers want the best price upfront. You see, I don't want to sell you just this car. I want to sell you, your family, and your friends every car you guys buy for the rest of your life. Have I offended you in anyway giving you my best price up front? Thank goodness, now as far as these options, which one works best for you?
I have to go get my "STIPS"
I totally understand Mr. Customer, before you leave I want to check with my manager to see if that is necessary at this time. I would hate for you to loose your spot in line.
I don't want to drive that far (3 hours)
I completely understand, Mr. Customer. It is a bit of a drive, and your time is valuable. The last thing I want to do is waste a single minute of your. What I can promise you is that me and my management team will do everything in our power to make this trip worth while. I'm so confident that if we don't make a deal, ill even pay for your gas. Does that sound fair enough?
.......Perfect, does X time or X time work best for you?
I don't need to test drive
I understand. A test drive doesn't need to be long, but its always necessary. Every vehicle can drive differently or have tinniest difference in features. I'm sure you can respect me for wanting to being thorough, let's go make sure this is the right one for you. Jump in
I need to think about it
Of course you need to think about it! I haven't given you enough information "not" to think about it. What I would like to do is give you a quick, 5 minute proposal, that way you have all the information to think about it. Sound fair enough?
What's the interest rate?
Your rate will directly reflects your current credit situation. With great credit you'll get a great rate. My finance manager will go over all of that with you before you sign the final paperwork. Now as far as these option, which works best for you?
I don't have a cosigner
I totally understand. I had to use a cosigner on my first car. The fact is a simple signature could literally cut your payments in half. The person that signs with you can be anyone...mom, dad, grandma, brother, sister, friend. Who do you know that we call call now and get two seconds of information on and start saving you some serious money?
What would my payments be?
I'm so glad you asked! We actually use a very strict budgeting program to ensure you don't have to worry about your payments being too high. Once we find the right vehicle, me and my management team will do everything in our power to make it affordable for you. Does X time or X time work better for you?
I like the car but the miles are too high
I totally understand. Our service department does a 172 point inspection before we can even decide if we are going to sell it, and after that we have a third party come in and do another inspection on the vehicle. On top of all this we offer comprehensive coverage plans to cover your new vehicle. Lets take it for a drive and you can decided after that.
Can you get me numbers on these 3 vehicles
Absolutely! But let me ask you this...if all these vehicles were the same price, which one would you choose? Then that's the one it matters most on. If I could work the details out to your satisfaction, would you buy and drive this vehicle right now?
I want payoff for my trade
I completely understand. However, what you owe and what your vehicle is worth are two different things. If you owed nothing on it, would you want nothing for it? Of course not! You would want exactly what its worth right? Exactly, now as far as these options, which works best for you?
Can we leave to get some food?
I'm starving too! I can understand how you would think this last part of the deal can take awhile. Fortunately, we are on the finally stretch. We are already 99% done, let us finish this final 1%. That way you can go celebrate with a stress free meal. Sound fair enough?
What's the best price?
I totally understand! If I were buying a car right now, I’d want the absolute best price too. Because of that, we actually price our vehicles aggressively against the market upfront so you don't have to wrestle us for a good deal.
Right now, the most important thing is making sure this is the right vehicle for you and your family. After that me and my management team will do everything in our power to make it affordable for you
Does X time or X time work best for you?
I need to know what im getting for my trade before we do anything
I totally understand, my appraiser is going to go touch it, feel it, smell it, and drive it to value it for you. What I have found is the more time he has with a car, the more value he puts in it. While he is doing that lets save some time and find a vehicle you actually like. Because if you don't like the new car, the trade numbers don't matter anyway. That way, we can show you all the figures at once. Sound fair enough?
I want to look at a few more cars before I purchase
I totally understand. Let's say you have already gone to look at those vehicles. Would the car itself be the only deciding factor, or would the deal you get play a part in it? Exactly! Follow me
I need to sleep on it
I totally understand. I've been doing this a long time and when someone tells me they need to sleep on it, it one of 3 things. Have I done a good job? Okay
Is this the right vehicle that checks all the boxes for you and your family?
So that leads me to believe it must be something on this paper. What is concerning you most? The price, payment, or trade?
It's getting late, can we come back tomorrow?
I understand! Nobody plans on the most ideal time to buy a car. It just happens, the good news is we are already 99% done and trust me, you wouldn't want to extend that last 1% into tomorrow. Let's get this wrapped up for you as quick as possible, this way you can go home stress free knowing you don't have to come back tomorrow. Sound fair enough?
I was only interested in that car (not available)
I understand, the fact is as soon as these cars become available, they sell really fast. The car you're calling about actually had (something negative), if it was still avaible, I would have told you it's probably not the best pick. But let me ask you this, if i could show you another vehicle with same features in a better price range, would that upset you at all? Perfect! so your pretty much open, you just want to find something similar and get a great deal right?
Awesome, Does X time or X time work best for you?
Is this your best price?
Im glad you asked that! We don't buy these cars to keep them. We buy them to sell them, and sell them fast. We actually price our vehicles aggressively against the market upfront so you don't have to wrestle us for a good deal.
Right now, the most important thing is making sure this is the right vehicle for you and your family. After that my management team and I will do everything in our power to make it affordable for you. Sound fair enough?
Can you just send me the numbers over the phone
Of course, but since you are already here, it'll take me 5 minutes to put together a proposal, that way you have all the information to think about it. Let’s step inside. Would you like a water or coffee while we look at it?
My Credit Union offers a better rate
I totally understand. 90% of my customers, just like yourself, who have great credit, don't typically like putting all their eggs in one basket. We use nationwide lenders that report to all three credit bureaus in all 50 states. It will look much better on your credit and the slight difference in payment is nearly nothing. So, as far as these options, which works best for you?
I don't like the CarFax
I totally understand. Lets say you were in the Walmart parking lot and another car hit your car. When you go to fix that parking lot dent, your vehicle will now show on the CarFax as having damage. But couldn't we agree even though your vehicle had an accident, it's still a perfectly good vehicle? Of course! And just like your vehicle would still be perfectly good, so would ours. Not only that, we also send our vehicles through our 172 point inspection to ensure they're perfect for you and your family. Sound fair enough?