About AMC
There are a lot of acronyms at AMC. These three letters, CTI, stand for one of the most common used terms at AMC.
What is Computer Telephony Integration
Some examples are be on time, be transparent, and show respect for others.
What are "team norms"
Setting an active call to hold changes what?
What is "changes the call state from active to on hold"
Avaya, Cisco, and Aspect are examples of what type of apps?
What are" the premise based CTI Apps"
AMC supports the greatest breadth and depth of partner solutions in the marketplace today. These are names of two of the Dynamics Solutions AMC supports
What is Hosted and On Premise, Microsoft Dynamics Unified Service Desk (USD), Microsoft Dynamics 365, Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM 2013
At AMC Technology, we believe in being generous with our time, knowledge, and expertise. This is one of the ways AMC gives back.
What is - offers non profit discounts, Working to support the health and well-being of others by volunteering time for employees, defining “giving back” as a point of pride within AMC Technology’s corporate values, We are active in several professional/industry associations and we devote time and resources to supporting charitable organizations
During these ceremonies, you will discuss what went well as well as focus on areas of improvement.
What are "retrospectives"
Using the C4C Live Activity Center creates what type of activty?
What is "a call activity"
"Allows agent to handle the full customer interaction from one are on the Salesforce browser window" is an example of what?
What is "How does DaVinci improve the Agent experience".
The information that is present on an inbound and outbound call
What is "ANI and DNIS"
According to AMC's website, it's the reason Anthony Uliano started AMC
What is "because he thought there had to be a better way"
Its main purpose is to establish ONE team culture and it is something to refer back to when things get rocky within the team.
What are "team norms"
Blind transfer, warm transfer, and end call are examples of what type of controls?
What are "contextual call controls"
The name of the marketplace where AMC can publish our Salesforce app and promote our product listing
What is "Salesforce Appexchange"
What is a customer problem area that is addressed by CAD?
What is " Associate incoming calls with customer record and Save IVR entered information with call record"
At AMC, we believe in giving back to non-profits by offering discounts in licenses to non-profits. This is what AMC calls their program.
What is AMC Helping Hands – Software Donation Program
These meetings will help you focus on becoming better in your role, challenge each other, learn, provide a safe environment for everyone, and allow you to have fun!
What are "guilds"
Clicking on the "matching link" or "results" in the softphone in C4C produces what type of result?
What is "executes an entity screen pop in C4C"
"Login, Logout with Reason, and Not Ready with Reason" are examples of wHat type of information?
What is "Information DaVinci sends to CTI for reporting"
What are two customer problem areas that are addressed by ANI?
What are "Improve the agent experience through embedded single pane of glass integration, associate incoming calls with customer records, Improve reporting of agent and channel metrics"
It's the date the Montreal Canadiens lose 2-0 at Buffalo to miss Stanley Cup playoffs for the first time in 25 years. It's also the date AMC was founded.
What is May 1 1995
Three reasons that AMC shifted to an agile structure
What are "improved communication, everyone aligned to the same solution, customer issues become team solution, teams can define their own communication approaches, increased accountability, direct alignment over metrics, problems can be fixed more quickly, priorities can shift more quickly, teams focused on driving customer value, innovation
When an Agent sets themselves ready in DaVinci Agent, what state is set in the ACD?
What is "ready state?
How are incoming or outbound calls associated to Salesforce records?
What is "by SF task"
What are three customer problem areas that are addressed by DNIS?
What are "Improve the agent experience through embedded single pane of glass integration, associate incoming calls with customer records, Improve reporting of agent and channel metrics"