Gain
The process of greeting the customer at the door
What is Door Dazzle
The point in the sale where you begin to offer solutions
What is Positioning
Customers don't always scream "Lets do it!" sometimes you have to...
What is Assume the Sale
This flagship phone includes a stylus and over 100x zoom camera.
What Galaxy S25 Ultra
These digital products allow you to use streaming services at a discounted rate.
What are perks
The reason the customer comes into the store
What is the Primary Need
Writing out old vs new to show the customer value
What is a T-Chart
If you feel like you're losing a sale, you need to get a...
What is a TO
This phone runs IOS and has a 6.7 in Screen with 2 cameras on the back.
What is Iphone 16+
This digital product cost $16 for tablets and $19 for phones
What is VMP
No matter why the customer comes in, you always need to do this
what is Account Pullup
Meeting another rep in the phone room to discuss sales opportunities
What is an IC Visit
Customers will be upset if you do not set proper expectations for what their bills and fees are, reviewing this process is mandatory.
What is an E-Disclosure
The device category known as ________ are a great way to add more devices/VAPs to a sale without having to sell another phone.
What are pull thru
These 2 perks are included in the "5 for $20" deal.
What is Netflix & Disney bundle
The process of reviewing what sales opportunities are available
What is Account Analysis
Bringing another rep into your sale to confirm a promotion or best options in front of the customer
What is a TO
Customers will return a sale without telling you because you didn't do this step to ensure their loyalty.
What is the Contact Swap
This phone runs the purest form of android and is known for advanced AI features and great picture quality
What is the Pixel 9 lineup
This digital product provides $0 cracked screen repairs for up to 20 qualifying devices.
What is VMP MD
It is common to not do enough of this, and it results in smaller sales.
What is Discovery
This sales strategy allows the customer to be involved in the buying decision and results in more/bigger sales
What is the power of 2
Many reps forget this step, and because of it they receive less future sales.
What is Asking for a Referral.
This product allows for 300 MBPS download speeds and cost the customer $0 out the door.
What is VHI
This digital product does NOT provide protection to any devices on your Verizon account
What is VHDP