CRM
What is the Avenue5 standard to answer a new CRM lead?
What is 2 (business) hours.
How quickly do we want to answer Kingsley requests for contact?
What is within 24 hours.
The route a leasing associate takes when showing an apartment is?
What is the tour path
Who is the CEO of Avenue5?
Who is Walt Smith
How many steps are in the Avneue5 Sales Process?
What is 5.
How many follow ups are required for each guest card?
What is 5.
Who receives an invitation to complete a Kingsley survey?
Who are prospects and residents
What type of question must be asked on all prospect calls? BONUS: Give an example of one
What is an open-ended question
In what year was Avenue5 founded
When is 2014
What do we ask at the end of every on-site tour?
What is ask for the sale.
What do we do after we have followed up 5 times and have no response?
What is cancel the guest card.
What does KPI stand for?
What three things must you do in the first 30 seconds of all calls?
What is answer the phone with your name, property name, and obtain the prospect's name
Which state has the highest number of apartments managed by Avenue5?
Where is Texas (yee-haw!)
To make a positive first impression we want to:
What is:
Stand
Smile
Offer handshake, fiver wave, high-five, or fist bump
Introduce yourself
Offer a refreshment
How do guest cards end up in the Prospects Without Active Follow-Ups category in CRM?
What is, they have no follow-up scheduled and have not been canceled.
What is Avenue5's Overall Satisfaction KPI?
What is 4.0.
What must all prospects be offered on their tour?
What is a refreshment (water, coffee, etc.)
Chelsea Van Zant ranks first on the Go5 leaderboard with over 1 million points, who ranks second?
Who is Jordan Hart
DAILY DOUBLE!
Name our 5 Core Beliefs.
What are:
Putting People and Partnerships First
Empowering our Associates
Championing Ideas that Accelerate Success
Focusing on Solutions
Delivering Proof over Promises
To fully remove a guest card from the Unreviewed Queue we must?
What is assign to an agent.
When do customers receive Kingsley Survey Requests?
What is after their tour, after move in, after a service request, 120 days before renewal.
After a prospect applies, but before they're a resident, what does their status change to?
What is an applicant
How many apartments did Avenue5 initially manage when founded?
What is 6500
What is 40%