Professionalism
True or False? Is it okay to utilize your cell phone in the presence of members? Explain.
No, it can be a distraction and interfere with member service.
Sales and _______ go hand in hand!
What is Service?
This checking account offers no rewards.
What is the Free4All checking account?
Explain the importance of smiling while assisting members.
What is it shows members that you are glad to help them and you love serving members?
Name our (KFCU) mission statement.
What is Be Extraordinary?
True or False? Gum chewing is allowed when assisting members on the phone. Why or why not?
False. It is not professional.
Name 2 ways that a loyal member is different from a satisfied member.
What is they refer family and friends, they feel valued, and they talk posiitiveily about Keesler Federal in the community?
This is the amount required to deposit into a Primary share to become a member.
What is $5?
False. It is never okay to interrupt a member.
Name the year KFCU was founded.
What is 1947?
Explain why it is important to adhere to dress code.
What is your attire is a representation of the organizations standards and it exemplifies a positive image to our members?
These questions require an expanded answer therefore giving the representative more information to better uncover needs.
What are open-ended questions?
This account offers the member a fixed interest rate for a fixed periord of time.
What is Certificate of Deposit?
This is the number of times we should use a members name while assisting them.
What is 3?
Name our (KFCU) core values.
What is Authenticity, Approachability, Commitment, and Empathy?
Name 4 attributes of Professionalism
What is Attire (Image), Specialized Knowledge, Self Control, Honesty & Integrity, Accountability, Competency, Polite, Shows Respect?
Name the type of questions that should be used to get to know the member.
What are Open-ended questions?
This savings account can be offered with the Kasasa Cash and Kasasa Cash Back checking accounts.
What is the Kasasa Saver?
True or False? Having etiquette over the phone is just as important as in person.
True. What is we should always practice etiquette no matter the form of communication?
______ and Service go hand in hand.
What is Sales?