Memberships
These are the 3 main membership types we sell.
4 pack
8 pack
Unlimited
How many regular (not intro) classes does the studio you are at most offer per week?
Margin of error - 5
Pike - 60
Bear - 60
Pilates Interest
Kate calls as a stranger with a general inquiry
Must ask for name and phone number for points
If a class is cancelled by us, what happens to the credits used to book the class?
Returned and extended 30 days
Level 2
How much training do all of our instructors get?
Minimum 450 hours
Across all studios, this letter in the CARE acronym is the biggest reason, outside of budget, that people do or do not choose to sign up for a membership
E - Experience
Jenn calls as a member looking to cancel her scheduled class
Must ask reason for cancellation to clarify if it qualifies as an emergency for points
Who in the studio is most affected when we miss checking someone in?
Instructors. Their pay depends on how many people are in their class. Missing even 1 person is money out of their check.
I think I want to come to the studio twice a week. What membership will you suggest?
UNLIMITED! Always start high!
We offer the most types of apparatus and props of any studios. Name 3 apparatus and 3 props found in the group training room
Some options:Reformer, Springboard, Mat, Chair, TRX, BOSU
Some options: Magic Circle, Booty Band, Ball, Weight, Gliders, Pink Band, Yoga Block, Knee Pad
Give an example of of how you can demonstrate the A in CARE Model
A - Assist
Kate is a reluctant prospect after an intro - overcome my objections
Must use LAORC in a natural way, without undervaluing membership for points
What group classes are pregnant women allowed to take past their 1st trimester?
Reformer Flow 1.0 only
Which discount do we not currently offer?
Corporate
Aside from Restore which is currently only taught at Bear, what are the class types we offer?
Reformer Flow, Cardio Sculpt, Circuit, Control, Center & Balance, Suspend
LASERR is an acronym we use for tracking metrics. It means Leads, Appointments, Show, Enrollments, Retention, and Referrals.
Give 2 examples of a prime opportunity to ask for a referral.
A few examples : When they have just booked an intro, just signed up for membership, just complimented a class, are an established member, etc. whenever their excitement is high
Jenn is a walk-in off the street who doesn't know much about Pilates. She is looking to get back into exercise after a shoulder injury. She's also considering a megaformer studio.
Must use the relevant information to convince her to try us over our competitor - expertise, inclusivity
Club Pilates is about community as much as exercise. We should greet people by name, so we should know names! :)
Name 10 current members - first and last names.
10 bonus points per person for knowing a personal detail or alert about them
I am cleared for exercise by my doctor but am severely deconditioned and couldn't keep up in the intro class even with modifications offered. I am very embarrassed but want to do Pilates anyway. What is my best option to start?
Private training
We have many instructors with different styles, personalities, and playlists! Members love the variety. How many instructors are there?
17
The meaning of each letter of L A O R C
Listen Agree Overcome Re-enthuse Close
Kate is a member who is mad because her level 1.5 flow class felt too easy
Must 1. apologize for her experience 2. validate that instructors stay within established level guidelines, but all have their own styles so suggest trying another instructor 3. offer different class types 4. talk to about process of level 2 approval
What are the 3 current promotions that we are running? 1 is active for the quarter. 2 are for the entirety of November.
Nov- Joe's Power Pack, 30% off 1st month on 8 and UL - $0 enrollment