Gimmie an S
What does GDPR stand for?
General Data Protection Regulation
What does OFGEM stand for?
Office gas and electricty market
What does COT stand for?
Change of tenancy
What does ICO stand for?
Information commissioners office
What does DC stand for?
Data Collector
What statement must we tell every customer we call back?
just to make you aware calls may be recorded for training and quality purposes
What is eon nexts fuel mix?
100% renewable
what do we know a FIT as?
solar panels
Name 3 ways we get power...
solar, hydro, nuclear, coal, biomass, geothermal
What does GSP stand for?
Grid supply point
What does MPAN stand for?
Meter point administration number
What does MPRN stand for?
Meter point reference number
How many cooling off days does a customer have to change their mind, when they start a contract with us?
14 days
Whos andrew rose?
Ops manager for sales
What is stored on kraken?
Customer account/information
If a customer fails a credit check, can we continue sale?
yes, theres other options for these customers
Customer had called in a few weeks to move in, recently received a bill which they notice a miss-spelling in the name, what do we do?
just correct the customer name!
Whats are the 5 Rights a customer has?
Right to:
Rectify
erase
object
data portability
access
what amount can we be fined for breaking GDPR?
GDPR introduces fines of up to 4% of annual global turnover or €20 million – whichever is greater
what does EAC stand for?
Estimated annual consumption (elec)