Show:
SITE CERT/PREP
NO CONTRACT
SRO
SSO
TBS
100
We cannot do express installs on this day
What is Saturday
100
What is the maximum amount of MRC that is allowed to use the no contract policy
What is $100.00
100
This code is used in CSG for scheduling Site Cert’s
What is G1
100
We add this to our SSO in salesforce after scheduling the SRO
What is the Scheduled date
100
What is needed to initiate a Coax Desktop SSO if the location does not meet TBS Rules?
What is A Sales Director level approval
200
When it comes to COAX products, these 2 things are not eligible for express install
What is ported bcp and 10 or more video outlets
200
How do you send confirmation of additional services to the customer
What is through Sales Force E-mail
200
We cannot schedule an express install for the customer, if we are missing this 9 digit number.
What is a federal tax id or SSN
200
If you open an SSO and you don’t schedule an SRO, you should do this before close win
What is cancel the SSO
200
Can we Close Win an opportunity without a Construction Job if the order is outside of TBS rules
What is Yes.
300
We send this type of email to Dispatch, when the customer wants to know when the tech is going to show up
What is an ETA request
300
What product can we NOT use the no contract policy for?
What is Video equipment.
300
Once you schedule your SRO what stage should your opportunity be in
What is Close Won
300
When opening the SSO in salesforce for address add what SOP do you use
What is SS – Waiting on Address Build
300
What is the minimum MRC needed to Sales Complete for Coax if the MIDAS Footage is =1,500.00 ft?
What is $550.00
400
This product is always a candidate for express install
What is HSD
400
Can order verification be done by phone for no contract
What is No
400
What’s the maximum amount of days we can schedule out an SRO for a customer?
What is 5 days
400
How long do you wait for an address add before escalating
What is 24 hours
400
Can we Close Win a non serviceable opportunity that falls inside TBS Rules without a Construction Job?
What is No.
500
If it’s our first time in the building we must schedule this
What is Site Cert
500
The AE wants to use no contract, but I don’t see the customers reply email. Do I send the order back?
What is No, no response is needed
500
If you have a Cross Market order, what should we do to ensure the Site-Prep / Site-Cert is scheduled?
What is Submit a Case to the Sales Support Order Submission for that market
500
What is the maximum Fiber Construction Cost for a location to qualify for Auto-Approved IRR
What is $14,999.00
500
Why does an opportunity need to flow to Market Development if the location is Inside TBS Rules and qualifies for auto build?
What is to have a Construction Job associated/created.