Credit Check
If a customer is credit class "unknown" due to no external credit history is a review warranted?
No
What are the two systems in mainframe that we use?
Trust and CRB+
An account number followed by -000001 is called what?
Child Account
What credit class would a customer with a WOFA they just paid off be?
HIGH RISK
In CRB+ what is a common reason that an account will not close
What button do you click to add new service to an account in customer center
Purchase
If a customer needs to prevent physical ID in store, what are these ID requirements?
Customer must provide 3 pieces of government issued ID, one of which must be photo.
What kind of order does a Siebel modify order show up as in trust
A Change order, Or "C" order.
What line item is necessary on every account in customer center regardless of what services the customer has?
Sasktel Service
If a CST needed you to add whole home wifi to an order in trust, what is the USOC you would add?
WHLHM + WHHM2
How many steps are there in adding a charge (MDU) share in Customer Center
29