Memberships
What day does the annual fee come out?
October 31st
What is a white DHA bronzer?
A bronzer that contains DHA but no cosmetic or natural bronzers
What percentage of UVB is in a Mega bed?
2.5%
If someone is hesitant to get a membership because their pay dates don't align with the 1st, what would you tell them to save the sale?
We have pre-pay options
What can sunclub credits be used on?
Upgrades, Versa Add Ons, and product purchases of $20 or more
What is the cut off day to upgrade and downgrade memberships?
27th
Why do we recommend using a face lotion?
Face lotions are designed to penetrate a smaller pore, wont clog your pores, and are formulated for more sensitive skin.
What light therapy bed cannot be used if tanning?
Blue Light Therapy because its contains small amounts of UV
What are the three steps you should be following when a customer walks through the door?
1. Stand up
2. Smile
3. Greet (bonus points if you know their name)
How much freeze credits can be used per day?
$120
What do we offer members monthly to incentivize them to buy product?
Sunclub credit
What tanning lotion can be used in tanning, light therapy, Versa, and the Cocoon Wellness Pod?
Solar Saturation
If someone is tanning for a vacation which bed would you recommend?
Super
What is a question you can ask to push add on sales?
"How do you maintain color when you get home?"
How many spray tans are included in the VIP membership?
8
If someone freezes on September 28th when will their membership be frozen?
November, because the 27th is the cut off day to freeze.
What ingredient in tingles increase circulation and oxygen for a deeper, darker tan?
Benzyl Nicotinate
If a client is complaining that they are not getting dark and have been tanning full time in the same bed for months, what should you recommend?
Changing the level of bed to break plateau
What are the three price points of lotions that you want to pull down when selling product?
1. $25-$49
2. $50-$99
3. $100+
Why should someone freeze over terminate?
Locks them into the price, accrues credit like a piggy bank, gets 1/2 off services while frozen
How many single sessions would pay for their membership?
3
Devoted creations skincare ingredient Copper Peptide does what for the skin?
A skin restoring peptide that works as an antioxidant, promotes collagen & elastin repair, helps with acne formations by regulating oil production and an anti inflammatory that speeds up wound healing in scars and stretch marks.
The Cocoon Wellness Pod can get up to what degree of temperature?
180 degrees
What are the 4 membership perks that we offer clients?
1. Sign up fee towards products
2. Freeze options/credits
3. Sunclub Credits
4. Pre-Pay Options
If someone gives you a nice compliment on your interaction with them, what should you recommend they do?
Write a Google review for a free tan/upgrade for their next session