Show:
Category 1: Auto
Category 2: Remix
Category 3: Mix
Category: Auto/ Discounts/SL
Category: Part 2 Remix
100

Name 4 things you need to review when delivering the rate all inclusively? HINT- This information is in the RQ Eval in our Teams Channel. 

Down payment, monthly installment amounts, fees, & total premium. 

100

What philosophy emphasizes the customer needs.

The Counselor Approach. Pg 7 of the PSP Participant Guide

100

When do you need to call assist for Multi Policy Discounts?

Only when the customer asks how much the discount is. 

100

How do you handle Hypothetical Claims Questions from a customer?

Hypothetical Claims Questions/ Premium Impact Guideline- General Guidance- 

  • Do not contact or transfer calls to the carrier with these questions.
  • Do not attempt to answer hypothetical or generic questions about how a claim might be paid out.
  • Educate the caller by providing basic coverage definitions.
  • Ask probing questions to determine if existing damage or current issues with home are present.
100

This coverage protects the customer's property from loss of value due to depreciation.

Replacement Cost- Features and Benefits GL

200

If a permitted driver is obtaining a regular d/l what form needs to be submitted to DMV?

*NC State Specifics

DL123 (G/L)

200

South Dakota Renters Insurance minimum earned premium is how much?  

$25 (G/L HO4)

200

Does Renters Policy pay for Fire Department Services?

Yes (G/L Additional Cover Endorsement) 

200

Can a full-time student who is 25yrs be qualify for good student discount? 

NO (G/L Good Student Discount)

200
What is the first step in handling objections after delivering the rate for revised quotes?

Revised Quote- Suggestions

  • 1. Address customer's concerns, explain & attempt to overcome any objection.  Suggestions
    • Confirm applicable discounts are applied.
    • Review rating factors, such as:
      • Vehicle details
      • Drivers & driving history, AND
      • Prior insurance.
300

If a customer wants a liability policy w/o a vehicle, what guideline do you use to assist?

Named Operator 

300

Minimum earned premiums for renters insurance is how much?  

$50 (G/L HO4 )

300

Will Renters Insurance cover jewelry in a safety deposit box?

Yes (G/L Scheduled Jewelry Endorsement)

300

Which state can we write 12-month auto policies?

Massachusetts per customer's request. 

(G/L Policy Term)

300

Why doesn't the anti-theft discount question appear?

Anti-Theft Discount - GL FAQ's

  • In some cases, the VIN verifies equipment and system automatically generates discount. When the VIN cannot confirm equipment, then the anti-theft question appears and needs to be manually answered.
400

In the auto quoting platform (vehicle type) what do we select in the drop down to manually enter symbols for newer cars?

New Unlisted Models- Manual Symbol  

(G/L Vehicle Type)

400

Who Issues DL123 forms?

*NC State Specifics 

DL123 (G/L)

400

Aircraft, Smoke, Riot, Falling Objects are considered named perils for renters policy? 

True or False

True (G/L Named Perils)

400

What is an insurance policy that provides coverage for only those perils specifically listed in a property policy. 

Named Peril Policy - Named Peril GL

400

What coverages are extended to co-applicants? 

GL Additional Insured/ Co- Applicant

  • Coverage C: Personal Property (Contents) North Carolina
  • Coverage D: Loss of Use
  • Coverage E: Personal Liability
  • Coverage F: Medical Payments
500

If a customer has a newer vehicle that is not listed in the drop down in quoting platform what guideline helps us enter it manually?

Add vehicle to your quote. (G/L)

500

This occurrence means that the claim occurred at the location address. The claim may not have happened when they lived at the address, e.g., new home purchase, mobile park location. 

Risk- GL/ Claims

500

My customer lives in Vermont and wants to buy an auto policy. What is the mandatory Vehicle Garaging Acknowledgment script?

GL- Quote Flow - Suggested & Mandatory Scripting 

  • Ask: "Do you confirm each vehicle listed is garaged at the location indicated for at least six months (182 days) each year?"
  • Advise: "If the garaging location is intentionally falsified, you understand Progressive will not pay for any vehicle damages or claims & may cancel the policy?"

 

500

Fuel spill and wreckage removal coverage included with all policies.

Environmental damage- in the Sales Hub, Coverages

500

The customers premium for a Progressives renters' policy is $680 in Mississippi. What is the installment fee?

$6- 

Billing/Payment GL