SALESFORCE
What is the login for Salesforce?
(Log in with Chicos SSO)- Single Sign On
What is the biggest tile in the CSSC Sharepoint Site?
Helpful Links
What is our signature greeting for all brands?
“It’s a great day at (all brands)! My name is ____. Who do I have the pleasure of speaking with today?”
How many tiers do we have for each brand?
4 Tiers for each Brand
Where can a customer go to find a store nearby to her zipcode?
Find a Boutique
What is the most convenient way to search for a customer's account?
Phone Number
Which tile will we find the free shipping codes?
Shipping & Returns
What is an example of a "Commit to Assist" statement?
“I can certainly update your information.”
“I can help you with your request.”
“I will be delighted to place your order.”
For Chicos and WHBM how many points do they need to earn in order to get a $5 reward?
2000 points = $5 Reward
Where will you direct the customer to let them sign up for emails on the website?
Stay Connected section all the way at the bottom or on the pop up when just opening the website.
In which section us as CSSC Associates will put our notes?
Internal comments in a Case
What is the preferred Web Browser for Salesforce?
Chrome
What 3 required information do we need from a Customer to proceed with helping her?
Customer’s full name, Phone number and Email address.
How long is a reward valid for?
Minimum of 60 days.
Where would a customer go to order an E-Gift Card on the website?
All they way at the bottom under "More ways to Shop" (Gift Card Option)
How many quick panels are there in Salesforce and list 4 of them?
There are 7 quick panels. Order Scan, Product Search, Gift Card Balance, Order Status, Merge Request, Omni Channel and Store Details
If we lose the CSSC Sharepoint Site link, where will we go to get back the link?
What is the brand closing for all calls? The exact closing!!!
“(Customer's Name, is there anything else I can assist you with? Thank you for your loyalty since (year) and being the best part of (brand)!”
For Chico's Phenomenal and WHBM Legend Customers, how much do they get when it's their birthday month?
$50
Name one of our Collections on Chicos!
Zenergy, Travellers, No Iron, Brigitte, Juliet, Girlfriend Collection.
What must be created every time a call comes in?
A CASE
Which tab will we use to find previous catalogs and product knowledge?
Stores/ All Brands
What holds the most points when QA is grading our calls?
Upselling
Name 3 of the tiers for Chico's. (Does not have to be in order)
Daring, Magnetic, Fierce and Phenomenal
What is one promotion happening on the Chico's Website today?
Save $25 off $100+ or $50 off $200+
Crops & Capris Starting at $59
Tees starting at $29.00
Up to 50% off Markdowns
30% off when you buy 2 or more full price Jewelry