Policies & Procedures
What is our reschedule policy?
Due to limited availability for NLCA staff, NLCA Reschedule Policy is 1 reschedule per person. If you fail to attend the rescheduled time, you will be unable to reschedule again
What color are prospects who have not been closed, scheduled, or lost on the booking tracker?
Yellow! (Limbo)
When was NLCA Founded?
July 2020
This staff member's real name is Chandler
Chad!
How many Company Tenets are there?
Three or Ten
What do you do prior to following the re-schedule procedure?
Send an introductory text!
https://docs.google.com/document/d/1kOYSKrN0A01NdX1jOhQyfOwbqS2ay4IMt4pX94sn9RM/edit
If a closer has a prospect that is on the fence, one thing they can do is have an _____ talk to them.
Ambassador
Shannon, Nicole, Laura, Chris, Jordan, Alyssa, Kilee
These two staff members are related, and love to go snowboarding!
Nicole and Shannon
Tenet Number One is "Tell the _____ and be able to receive the _____."
Truth
What should you do if a prospect wants to reschedule?
Send “Hey BLANK, no worries at all. Just want you to know we do have a 1 reschedule per person policy. I can do BLANK or BLANK time TOMORROW, which is best for you?”
Choose times NEXT DAY, for quick turnaround!
What are three examples of objections prospects may have when considering joining?
What are NLCA Agencies (name all of them!)?
DM, VA, Closer, AC
Who is a semi-pro poker player on our staff?
Chris!
The "Take Initiative" Tenet is composed of which three sub tenets?
Be Creative, Failure=Opportunity, Take Action Regardless of Feeling
What is Chad's middle name?
William!
Who is our ideal client?
Individuals/Fitness Coaches who are looking to start or scale an online fitness coaching business.
(200 point bonus: Including ACA ideal clients :assistant coaches who want to get hired by an online fitness coaching business)
Summarize the NLCA Mission Statement
"We are a purpose driven team that helps transform lives through a proven systematic process designed to impact the personal and business development of infinite individuals."
This staff member went to school for Music Production.
Kevin!
Daily Double: 800
"DWOW" stands for __ ___ ______ ____ and is part of the ____ and ____ First Tenet. Provide a summarization of what this tenet encompasses?
Do What Others Won’t; Team and Mission First.
This means to go above and beyond. We pride ourselves on our ability to outperform and out execute other companies in the market. This only comes from each individual's ability to do what others won't.
DAILY DOUBLE: 1000 points
What are your department's 3 KPI's? (closers answers for closers, DMers answer for DMers)
Closers: Shown KPI 50% , Closed KPI 45% , Collected KPI 35%
DMer's CB KPI 6
CBPH KPI.35
CB to CC KPI.28
Who is a good fit for our apprentice program?
Apprenticeship is for coaches who are just starting or have a small amount of clients. They typically have small followings. They typically need systems for marketing, sales, client delivery, and admin.
NAME ALL STAFF MEMBERS (Closers, Dmers, CEOs/COOs, VA's, Coaches)
Jessica, Kevin, Joey- Closers
Shannon, Nicole, Laura, Chris, Jordan, Alyssa, Kilee- DMers
Chad, Dala, Paige- Execs
Kim, Christy, Sabrina- VA's
Kayla, Alex, Matt, Lacey, Sara, Hannah, Jenny Jean, Jenn, Jake - Coaches
This staff member can lick their elbow
Jess!
Name all the company tenets! (3 main categories with their subitems)
Tell the Truth and be able to receive the truth
Tell the truth
Be Coachable
Everyone's voice matters
2. Take initiative
Be Creative
Failure = Opportunity
Take action regardless of feeling
3. Team/mission first
DWOW
Team work makes the dream work
Take ownership
Focus on the fundamentals