Salesforce
This special processed american meat shares a name with some of the content Salesforce eliminates from our email queues.
What is SPAM?
Tell the group something interesting about yourself outside of work.
Tell the group something interesting about yourself outside of work.
Don't duplicate, but always try to match these things?
What are account & contact?
This status in the omni-channel will allow me to receive cases.
What is Available?
This template should be used when sending a standard rate quote reply.
What is Universal Rate Quote?
This button will help you access most applications currently outside of Salesforce.
What is Yellow Applications?
Talk about your pets
Talk about your pets
This button will allow you to view shipment details.
What is track shipment?
This is like Facebook for Salesforce.
What is Chatter?
This is where you can find information on processes that are specific to Salesforce.
Where is Knowledge?
This button will help make sure follow up is completed on cases requiring assistance from the terminal.
What is Snooze?
Favorite sporting team and why
Favorite sporting team and why
You can use this section to see all files & case comments.
What is Related List Quick Links?
This is the status a case will be in when a customer replies to our email.
What is customer waiting?
This is where I can find verbiages to use when filling out templates.
Where is quick texts?
When you are not trained to handle a specific case type you do this to make sure it gets to the right place.
What is transfer the case?
What was the first car you ever owned?
What was the first car you ever owned?
You will never ever ever put a case into this status.
What is New?
This portion of the screen allows us to create personal notes, access applications and review history (among other things).
What is the Utility Bar?
This tab will allow me to look at all published knowledge articles even when I am not logged in or working a case.
What is Knowledge?
When we receive a case directly from one of our websites I can find the information in this panel.
What is the Details Panel?
What is your favorite feature of Salesforce as we are currently using it?
What is case owner?
What is a child case?
When replying to an email from the related view this is the only template that will show in my recently used templates.
What is Spanish Signature?