Random
When Will $250 for $500 be available?
Dec 27th
" If I guest tells you she wants to sail sometime in May 2026 but currently out of the country, she asked for a cell in February... How would you disposition that call? "
Future Potential
Let's say on sales force you see a web offer or inbound offer from a lead. How long do you have to wait to contact that guest
24hrs
What is the most important step in the 5 step Sales Pro?
Qualifying
What is a PGFCC10?
A 10%discount applied to voyage fare
Current Cruise Next Promotion?
2 for Balcony or Above any sailing
You speak with a guest that says he wants to cruise on his birthday in the month of November 2026 and wants to go to Hawaii, you’re scheduled to speak later this afternoon
Meaningful
Let's say you see under reservations the guest had a past outbound PCC How long does a PCC retain a guest
1 year
What are you going to find in the intro list view?
New / New Past Due / Recurring / Retry Cycle/ Call Campaigns
Is a Cruise First Transferable?
Yes
What are the CF restrictions and when is it over?
Any sailing (No Sailaway), Jan 6th
You spent 20 minutes speaking to a guest went over the itinerary for the Caribbean on the Norwegian Encore sailing on Christmas 2025 and quoted her $7655.23 for a balcony cabin. She will speak with her husband you scheduled a call in two days
Hot Lead
Let's say you scroll down to Itinerary Code, you see an Itinerary Code of ENCORE7MIAPOPSTTTOVNPIMIA, what do you do?
a guest who was looking at a specific itinerary/ship , search on NCL LIVE
How many past dues leads will remove you from lead assignment?
Over 50
Is a CF and CN coupon be used together?
No
How Guest will the Norwegian Luna hold?
3550
Your guest just paid their deposit for their wedding anniversary cruise!
Closed Booked
Let's say the guest has a mailing address under his/her contact, what is the button called and where this button is located
Fish Card and top Right corner of DO
Starting December 1st when do we need to complete your Retry 30 bucket
THERE IS NO MORE RETRY 30
Can a PGFCC coupon be extended? If so to how many cabins?
Yes, to one other cabin
What is the current call campaign focus for the week?
MAP, High Value, 2025 Recent Interest, Dawn Jade Star redeployment
You’ve been trying to get in contact with hot lead for several days and she is not taking your calls or responding to your emails
Closed lost
Let's say a guest has a Military Appreciation, and wants to purchase 250/500 CF for a 7-day cruise to Alaska 2026 Is this combinable?
Yes
Leads who have an existing open direct opportunity that revisits the website
Recurring
What is a LATCRU25-5FCC?
A 5% discount towards our latitude member's cruise