SFSC Queues
Emails from all brands will come from this queue.
What is the Standard Priority Queue.
This QR tab can be used to manually enter enclosures.
What is the New Enclosures Tab.
This Case Navigation Tab can be used to view all issues associated with the case.
What is the Issues Tab.
My HO Milk was curdled with a sour smell.
What is Spoiled Product.
What are the cultures in your Silk Yogurt Alternative Flavors?
What is Cultures.
This queue is used for reply emails from all brands.
What is the Reply Queue.
This QR tab is used to create a Chatter Message on the case.
What is the Post Quick Reference Tab.
This Case Navigation Tab is used to Post messages on the case.
What is the Chatter Feed Tab.
I really dislike that you use Gellan Gum in your ID French Vanilla Creamer!
What is Thickeners/Gums.
Are your chickens treated humanely?
What is Animal Welfare.
Sales, ProPharma, and Store contacts will come from this queue.
What is the USE High Priority Queue.
This QR tab is used when manually creating a second issue.
What is the New Issues Quick Reference Tab.
This Case Navigation tab is used to add the specific reason code and the Marketing Initiative to the case.
What is the Details Tab.
I found what looks to be a bone in my SDDF Chocolate Coconutmilk Yogurt.
What is Bone.
Are your BAILEYS Creamers vegan?
What is Vegan.
This queue is used for communication between QA and C3i with:
Lab Results
Retrieval Kits
What is the USE Quality Queue.
The QR tab is used to close the case.
What is the Change Status Quick Reference Tab.
This Case Navigation Tab is similar to Rep Notes in ePowerCenter.
What is the Notes Tab.
It looks like someone took a bite of my SD Salted Caramel Cluster Bar.
What is Chopped Bar.
Is there a recall on your Stok Chocolate Cold Brew?
What is Product Recall.
White mail from all brands will come from this queue.
What is the Postal Mail Queue.
This QR tab is used for tasks related to the case.
What is the New CBU Task Quick Reference Tab.
This Case Navigation Tab is used to view all letters and enclosure associated with the case.
What is the Correspondence Tab.
I found an extra cap in my Silk Soymilk.
What is Extra Package Part.
My Silk Coconutmilk is lumpy and has a sour smell 4 weeks after opening.
What is Usage Past Expiry Date.