General Business Ethics
Doing the right thing, even when no one is watching, is called what?
Integrity
Should ads be truthful or misleading?
Truthful
True or False: Showing up on time is part of being ethical.
True
Should you share someone’s private data without permission?
No
What is Salesforce’s #1 value?
Trust
True or False: It’s okay to lie to a customer if it helps your company make money.
False
When selling something, should you promise only what you can deliver?
Yes
What’s it called when everyone at work is treated fairly and respectfully?
Equality
What’s it called when someone steals information online?
True or False: Customer success means helping customers reach their goals.
True
What word means following rules and acting honestly?
Ethics
True or False: It’s okay to pressure a customer to buy something they don’t need.
False
If you see a coworker doing something wrong, what should you do?
Report it / Speak up
True or False: You should use strong passwords to protect data.
True
What Salesforce value means everyone should have equal opportunity?
What do we call a set of rules that guide how a company behaves?
Code of Ethics
What’s it called when a company sets a fair price and treats customers equally?
Fair Dealing
Is sharing private company info with others okay?
No
What does “cybersecurity” protect?
Data and Online Information
Which value is about trying new ideas and improving?
Innovation
What’s more important — doing what’s right or doing what’s easiest?
Doing what’s right
What should come first — helping the customer or making a sale?
Helping the customer
What kind of attitude helps create a positive, ethical workplace?
Respectful and Honest
Why is protecting customer data important?
It builds trust
What’s it called when a company leads with honesty, fairness, and care?
Ethical Leadership