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2
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100

ACTIVE, PROSPECT, QUALIFICATION PROCESS

WHAT IS STATUS OF ACCOUNT

100

PARTNER REWARDS PROGRAM BASED ON REFERRAL ACTIVITY AND SOCS

WHAT IS THE STAR PROGRAM

100
USED TO REQUEST A SPECIFIC ACTION FROM ANOTHER USER

WHAT IS A TASK

100

USED TO ASK A QUICK QUESTION, NON-ACTIONABLE COMMUNICATION

WHAT IS CHATTER

100

THIS WILL SHOW YOU THE REPORT CRITERIA (GUTS)

WHAT IS THE FILTER BUTTON

200

BUSINESS MODEL WHERE WE WORK ON BEHALF OF THE PROVIDER

WHAT IS AMA
200

SUBMITTING A RATE ANALYSIS TO BE APPROVED

WHAT IS FIRST APPROVAL

200

THE 10TH OF THE MONTH

WHAT IS WHEN FIRST APPROVALS ARE DUE

200

SECTION OF CLIENT ACCOUNT THAT CONTAINS VERIFICATION INFORMATION

WHAT IS THE VERIFICATION TAB

200

REFERRAL IN THE B2C ADMIN PIPELINE

WHAT IS A CONVERSION

300

BUSINESS MODEL WHERE WE COORDINATE THE HOMECARE

WHAT IS PA

300

A PLACE IN THE  OPPTY WHERE AMs CAN MAKE NOTES ON SOCS

WHAT IS THE SPECIAL NOTES SECTION

300

SECTION OF PROVIDER ACCOUNT THAT LISTS SOCS IN LAST 12 MONTHS AND CURRENT OPPTY

WHAT IS THE REVENUE TAB

300

A CALL OUT/CALL REC'D THAT UPDATES THE ACCOUNT PAGE

WHAT IS LAST AM ACTIVITY
300

ON CLIENT ACCOUNT PAGE, WHERE YOU MIGHT FIND ASSISTANCE NEEDED NOTES

WHAT ARE RAPPORT NOTES

400

SALESFORCE OBJECT WITH TILES, FILTERS, REPORTS THAT HELPS ORGANIZE OUR DAY

WHAT IS THE DASHBOARD

400

ANY ADJUSTMENT IN THE TERMS OF A PROVIDE CONTRACT

WHAT IS AN ADDENDUM

400

ANY ACTIVITY THAT UPDATES THE ACCOUNT PAGE

WHAT IS LAST ACTIVITY

400

THE 10TH OF THE MONTH

WHAT IS WHEN CARE NEEDS TO START

400

REFERRAL IN THE INTAKE  PIPELINE

WHAT IS A LEAD/REFERRAL

500

RATE ANALYSIS, ACCOUNT, OPPORTUNITY

WHAT ARE OBJECTS

500

AFTER THE RA, SUBMITTING A SIGNED CONTRACT FOR WORKFLOW

SECOND APPROVAL (20TH)

500
SF FIELD THAT NOTES FRANCHISE, CORPORATE, INDIVIDUAL, ETCQ

WHAT IS ACCOUNT TYPE

500

REFERRAL IN THE QUALITY SCREENER PIPELINE

WHAT IS A LEAD/REFERRAL

500

HOW WE DO WHAT WE DO

WHAT IS THROUGH OUR PARTNER PROVIDERS WE HELP VETERANS AND S/S GET HOMECARE